So, we fire all the assemblers two years ago and farm it out to third party. Now I am hearing that stores are actually pulling employees off the floor where they are needed to staff the departments and using to assemble product. Why are they doing that if a third party is already being paid to do this?
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Because why would Marvin want a full time assembler when we can hire an outside company. Same thing with the FSA. The company spends about 30 minutes cleaning and then hangs out in the break room BSing with the employees. Bathrooms are gross and customers are the first to complain. Marvin has never used a Lowe's bathroom.
It’s simple don’t pick up the slack no matter what just take your time it’s all a dream
I would say don't ,but most of the knowledgeable employees that would have worried are pursuing other opportunities by now. Before too much longer the hedge fund guys will have gotten what they wanted out of it, dump their shares and leave a gutted husk of a company.
This is the exact Sears blueprint for business that was followed in the stores. Sorry to say but everyday Lowe's is following the Sears business model more and more and look where that got Sears.
I knew this would happen, especially in the buildup to Memorial Day weekend. People simply will not buy unassembled grills, mowers, or swings, and I would say that 3rd party in most markets is probably not up to the task. At the store here in our market, they've thrown the overflow off onto people in receiving.
Correct. Lowes strives to "do more with less" as they continue their march twds a fully "centralized" operation. Just like Amazon. Online shopping, minimal staff (overhead costs) etc.
Lowes sees employees as an uneeded expense. They will cut them wherever it suits shareholders and profits. Even if it means lowering standards as 3rd party has done.
XPO Deliveries is atrocious, FSA and assembly? The person making these claims in orig post is 100% accurate. Same here in NY and the assembler 3rd parties leave lunch trash spewn around, they dont clean up, leavce tables and clutter behind along with parts never installed! PSE program? Its in shambles. They have cut coordinators so PSE now doing 2 FT jobs, and its all done via text and online.
The less involved the better is how Lowe's corp sees it. In reality, customers want service, Nearly every day, and 100% its at least once a week, I have a customer say they will never come back to Lowe's. Our Pro Specialist screwed up such a simple order so badly that the elderly couple calmly came to store, and thanked me up and down but said the PSS and XPO deliveries was so bad they wanted full refund and they will never use Lowe's again! XPO dropped a bunk of wrong decking (asm never scanned it for accuracy or is this even policy anymore because it happens daily for years now) in front of couples driveway blocking it completely as the couple tried refusing the delivery!!! They dropped, told them "too bad take it up with store" and drove away.
Lowes will not, and CAN NOT go back to customer service and compete in retail. They are trying by pressuring employees to forcfully open CC's for customers, and harass every customer do to surveys. BUT..... its all posturing.
If Lowes is going to stay afloat in retail and be competitive in todays Government intruded business world, they have to appease stockholders by all means, and even if that means sacrificing core values such as customer service, a happy fully staffed store, and even employees. Employees used to be valued and that view got employers go-getter employees who liked going beyond. Today? We are seen as a nuisance. A parasite that is a burden to the corporation.
Dont be fooled by $300 covid checks that Marvin likes to take credit for. Its from the Government he's in bed with. Lowe's will NOT be out that $$$. Its your own money being loaned to yourself w.out your consent and packaged as a "favor", or something they deserve credit for.
Lowes is going the wrong way and will continue to. They have no choice. And what choices they do have need a backbone with all of corporate has proven they lack. They are in bed with Gov, and if they dont follow GOV dictates, then GOV squashes them. So? What does a person do in this climate where every corp is the same w/ the same probs?
When you know please fill me in!
Signed, the only truthteller left it seems.
We have the inverse happen at our store. Moderately high volume store (55 million) and when the 3rd party eventually does show up they crank out 2-3 dozen grills, probably about 20 wheel barrows and at least half a dozen picnic tables. I inquired to one on the inside lawn & garden associates about how they can crank out so much in an eight to twelve hour shift and they said that the grills typically are not assembled properly (missing bolts and/or no lock washers used). Look good from 5 feet but upon closer inspection don't match the quality of when our in-house crews did the work. Kind of like 3rd party delivery... Lowe's is getting less than what they are paying for and exactly what they deserve.
man I have to comment here...I was one of the assemblers laid off...July 31st, 2019. I'll never forget it.
I knew this would happen. h▯▯l, at my store it happened immediately, the very next day they pulled people to finish my customer orders. Store wasn't prepped at all and the workers were pi▯▯▯d. 3rd party was unreliable at best. It's great customer service when what is usually a 1-3 day turnaround suddenly doubles or triples, and there is ZERO CHANCE of any "emergency, make the customer happy/go away" builds
My bet in 2021 is there just isn't budget room for assembly, so throw that task on the already shorthanded and overworked associates. I'm sorry, I actually came back after they fired me but I quit a little while ago. The whole operation is a joke now, and the company is a shell of what it was when I started there
Same here. Can't get grills assembled. When you have to do a P/L for a customer for a Weber grill and push the pickup 7 days out... That's poor customer service
Nice to be missed. I was a third party at lowes before getting hired with lowes. Its spring all the retail store want there stuff put together at once. Your store was probably too low on the list for your managers liking. I found when they put sales people assembling it took them about 4 times as long to do it as it took me so if your store is short staffed it doesn't seem like a good use of manpower.