No more install office, no more assigned "production" office coordinators, calls to the installation call center are answered by low paid employees who are just reading screens and emailing stores asking to do things.....but despite the complete breakdown/slimming down of the installation team.....lowes will now charge customers a "project fee". What a money grab and a slap in the face.
8 replies (most recent on top)
Project Fee! I saw that! For what? Just how well are you handling projects than before? Everything is in shambles! Now a project fee to make up for all the mess. Just wait till your customers ‘get wind of this’
As an ex Lowes millwork and lumber employee, I couldn't be happier with Lowes screwing up their installs. My custom door and furniture business is up 300% the past six months.
I'll do you one better. In my market Lowe's just dropped down from 3 appliance installation companies to only 1. Problem is this new company is incompetent with their details and we no longer have any recourse. Previously, if we were having a problem with a particular installer we could just do a penny detail and assign it to another installer. Not any more! Apologize profusely to the customer for wasting their time, then refund their detail fee and watch as they take their business elsewhere.
It's cool they just trying to ki–l their install business that's what they want I guess it'll be nice to get away from this when it all collapses
Only way to keep the corporate bonuses going. Charge a fee for non existent services.
They can eliminate the positions and in–store offices, but the actual work still has to be done––like pulling the product or picking up product––by the stores. Now its just less organized and there will be more mistakes because call center employees are clueless.
All the work still flows down to the stores.
"Project fee" for what?
Nobody oversees the installations anymore so charging customers for this is ridiculous. Seems very much like just another way for this greedy mgmt to make another buck.