It's been so slow in Pearson Online Learning Services. We're experiencing more problems than normal with Salesforce not working, and most of our leads are being taken by the academic partner. In this case, it's ASU taking back all of their leads slowly but surely. My department is specifically for ASU, like a few others I see on this board. ASU's in-house team called EdPlus has taken all leads that are corporate partners, Starbucks partners, Uber partners, and now leads from 4 specific states: Colorado, Washington, Pennsylvania, and Utah. It's embarrassing to keep pretending that this partnership is working. We're getting paid to quite literally just sit here all day and stare at a blank screen. There's no way this is sustainable. I wouldn't be mad to be laid off soon. Our timecards even said, "Error: Project Ended" on July 1. I just wish they'd tell us it was ending, so that more people could get a head's up.
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This is clearly a result of terrible communication. Things haven’t been ideal and it may be unclear what the future holds but 10-15 states is just a random and silly guess. What 10 states? How does the rev model change? What governance conversation promoted this adjustment? If you’re going to spread rumors and toxic ideas at least have details.
A lot of people are hourly though. Not just salaried.
What modern day company has full-time salaried employees filling out time cards?! Answer: Pearson
My manager told me that ASU is going to take even more States (as many as 10-15). This is the problem when all you have is one school that is like 70% of your entire company. i thing you can do about it except bend over.
All the blame goes to the big income earners(upper management) who have no clue on how to run a recruitment business. They lack experience/knowledge/business sense and etiquette. Past customer service managers, not even in the industry, cannot provide any insight or innovation to strengthen an organization. Hence, the reason to pursue a 3rd party consulting company, 2 years in a row, to try and run the business. I wish I could source out my job duties and have a nice 150-500k salary for doing nothing. But I, however, just couldn't blame the first line workers "grunts" for the demise.
Wow, that's pretty crazy to have the timecard say that before it's announced at all.