“Engagement specialists”, they’re neither. It’s been a while do they still have the worthless specialists? They were nothing but intra territorial gossip spreaders and professional nags.
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Imagine being so clueless and brainwashed by the mindless pablum spewed by leadership that you think the Cengage stock price or earnings will in any way improve life at Cengage outside of the C-suite. This is a company that's still run by private equity investors and they are looking for any way to save a nickel and boost their portfolio's value. Cengage is nothing more than a number on a spreadsheet to them. Remember, this company was a regulatory approval away from being wiped out in a merger to McGraw that would have gutted at least half the workforce. That strategy is never going to change as long as private equity is calling the shots.
Is it my imagination or are the insults and criticisms coming faster and pettier on this site ever since Cengage’s stock rose to $23 after announcing solid fiscal year results?
Actually, you are incorrect. Go back farther...like 1996 at Thomson farther. There is a current Cengage math publisher who was one of the original ES...back then they were called "Market Consultants." Same worthless positions except MC's were supposed to have better product knowledge. Total waste of time and salary.
I was in the inaugural Engagement Specialist group when they started the position. It was a head scratcher title that not only confused us but the entire sales team. We were glorified sales reps that were supposed to be generalist Tech experts. Reps didn't know what to do with us. We were inadequately trained and big things were expected out of us especially given the high salaries we had. I unfortunately rolled into the org under the imbecile in Cleveland so it was the blind leading the blind. At the time, Cengage has over 20 different platforms and were trying to roll Mindtap out as well. Our leadership didn't quite know what to do with us so kept giving us different responsibilities each selling season. Myself and many others left the position not too long after the rollout. I have changed that title on my resume as Engagement specialist means something totally different at real tech companies. I would agree with the OP that we were professional nags--we were considered leadership without any authority. So all we could do was follow reps on work trips and then any wrong doings, we then sent the details to the district manager as we were deemed "leaders". As for the gossip, at the time, there were constant layoffs so that's all we were trying to do was hear about when they would collapse the role.
I left the business a while ago but thankful I got out. My last 3 years at Cengage was just brutal. Some of those ES are still around...not sure how they lasted so long. I believe they have renamed the role, but I don't really see what the difference is. They are still glorified reps tripping over other sales reps fighting for glory on big adoptions. I just don't see how that's not counter productive. Best of luck to all my former colleagues--get out while you can, there is a lot more out there.