Nearly impossible to get anybody on VA and they rarely respond to call backs. I have 2 cars sitting for 2 days, numerous unsuccessful attempts at VA. Customers are leaving in droves due to the poor service. I encourage all Allstate customers to drop them ASAP as they are the laughingstock of insurance companies.
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There’s not enough of us in VA to do all the work. People keep quitting due to burnout and longer hours. The layoffs really ruined morale. We are so understaffed in auto.
Customers are leaving in droves. Allstate lost about 100k autos last year. This fact was covered up by some great "covid" profits. However, the party is over! People are driving again and claims are heading north. Allstate had a 10 year run of trying to turn a profit with Esurance. They were never able to acheive any success in the direct channel. Allstate has a disenfranchised agency force that is livid with magement. Carl Ichan does not have such a large position in Allstate because he thinks its a well run business. He is hear to shake things up and sell this bloated behemoth. The bell will toll for thee soon!