I see it posted constantly but have no idea what it means. Can anyone enlighten me?
6 replies (most recent on top)
I believe management at ricoh hate getting their hands dirty and prefer to do their job via dashboard with bogus indicator lights… best part is they probably knew the compass was broken… Golden parachute pants.
I believe that TS212 is a good idea. Techs are not the customer's IT support for their connections, print drivers, or setting up of, say, scanning to email or network share location. Once set up on install, if the customer requires setup again after a PC change or network provider change ... that should chargeable. I wish customers would realize that their own IT support would not be free, so why should Ricoh's support be free.
We had one tech that would consistently be at or near the top every month for ts212 revenue. It was so obvious that he was charging for damages that weren't legit, but management was happy to collect the revenue. Very short sighted imo.
TS212, just another prime example of a ridiculous ricoh solution for a ridiculous ricoh problem. Maybe ricoh’s next services offering could be government as a service?
Anonymous Well said, the reasoning behind it was to make up for sales selling a lower cost per copy when they refreshed copier fleets. It made sense to charge for obvious abuse, and many techs actually welcomed that. Selling power protectors or other products and get a spiff made sense for the guys that wanted to do it. It turned sour when they added a quota for every tech. Guys started seeing customer abuse in every broke item. Very unpopular program. Also very unfair when one tech had a very large customer and is forbidden from offering any TS212, while others would have a salesman sell a large TS212 order and give them the credit. I even have a friend on another team that has a customer that pays for after hours, but let's the service manager bill for it. That one account pays for the TS212 quota for the entire team. The manager just divides it up every month so every tech gets credit for hitting budget even though they didn't do anything.
From another post:
TS212. That basically was a way for Ricoh to bring in more money to stave off letting techs go. You as a tech were responsible for charging customers for things not covered under their contract (damage, reconnects, etc). They of course took this to te next level and techs had quotas to meet every month. It put techs against customers because the customers were afraid to place service calls thinking they could be charged extra. Also, when it first came out, you had to go around and visit locations that didn't have Ricoh products and introduce yourself and make them aware of Ricoh. (Do the sales peoples job for them)
This whole scheme was a total flop. It angered techs that were put in awkward situations and even had authorities called on them.