The end result when you hire people that give zero fu--s. https://www.google.com/amp/s/tripsided.com/2021/06/19/aquatica-the-you-have-to-be-kidding-me-customer-service-review/amp/
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SeaWorld's front line employees were the bottom of the barrel before COVID - people who couldn't get hired at Disney or Universal. Service was terrible with very low labor to save money. Now, post COVID not surprised its even worse. Place is a dumpster fire. Stock price is high though - good job SR!