I really think Follett is on the brink of collapse. Everyone is overworked and underpaid. Stores are understaffed. The HO departments are so far behind on everything. We can't seem to ever pay our vendors on time. Teams getting outsourced. Constant technology/systems failures. Students going elsewhere for books. Overpriced merchandise that that no one wants. It really feels like each year has gotten worse and worse. I've never seen things this bad. It really feels like we're dangerously close to a full-on collapse here.
Perfectly stated by @6hnl+1cZK9HGg.