What the heck is up with Field Dispatch?
We get the preloaded a.m. job and after closing it as done at 9:30 or 10...we sit...and we sit...and we sit some more.
Hour and a half to two hours of waiting is not uncommon.
We follow the unwritten verbal rules - we notify the boss we are idle, they supposedly send emails to Dispatch, we go shopping, we read a book, we wash the truck and maybe, just maybe, by 12:30 we get a snotty text from Dispatch demanding we accept our job as if we have been lagging and not been obsessively refreshing Atlas a thousand times for the last two hours.
Go do the job. Now it's three o'clock and we have finished job number two and we sit again.
We alert the boss, we take a nap, we deliver packages for Amazon and we wait for the next snotty text alert from Dispatch.
Which of course doesn't come.
At 4:15 we say "skrew you" and we start driving home.
Without fail, at 5:15 comes the panic attack from Dispatch that there are four missed morning jobs, and oh my gawd, we missed seven afternoon jobs too!
Oh you terrible terrible Field Techs - how could you?
And what do we do?
We send that job right back at them and keep driving home.
The only power we have to force this pisspoor Dispatch Program (cough, cough - Salesforce) to either get fixed or replaced is to dump all the garbage back into the can and giggle about it like maniacs.
Never thought we could be any more inept than T but darn if we aren't proving me wrong.