I went to a branch to get a Truist Visa gift card after seeing it advertised on the Truist website. The teller told me that only BB&T account holders, not SunTrust clients, could purchase Truist Visa gift cards. The bank manager confirmed it.... I was told that maybe I can get one at the end of February
(the manager didn’t explain why the product couldn’t be sold to other than a BB&T client.
The gift card is no biggie, but what IS alarming is that 3 years after announcing the MOE, and Truist doesn’t have its act together to sell a ”Truist” product to someone with a SunTrust account at a BB&T/SunTrust branch, and the branch manager can’t explain why?
After 3 YEARS? My one remaining acct leaves this week.... it feels to me that something is very very wrong.
My sympathies to all those who haven’t yet found their escape route out of Truist.