Thread regarding Bed Bath & Beyond layoffs

How to improve conversion

We have been focusing hard on conversion and found out the best way to impact this number. We stop everything and make sure to find out what our customers are looking for. In the past three days our conversion has improved from 40% to 75%. All it takes is a little conversation. So before you walk by a customer to work on a task take this into consideration. We can all do this and get our work done. It’s really simple when you put your mind to it.

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| 1541 views | | 13 replies (last )
Post ID: @OP+1eTDjcqe

13 replies (most recent on top)

How are DM's going to notice much at all in any particular store since they cut back on how many DM's there are and they are now responsible for too many stores to keep track of? This is the case within every concept BBB owns. He-l some DM's have stores that are in a totally different state from where they live! If a store hundreds of miles away has an issue is the DM supposed to get up one day and take a flight to a store they are responsible for to do an in person visit? How can a company make someone responsible for a store where it requires significant travel and they have no choice but to do it? The culture here is they do not care at all about their associates. Cr-p rolls downhill, all these problems are created at the very top and it does not look like it will ever get better.

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Post ID: @4jxj+1eTDjcqe

it is a leadership problem, but how far up the chain should the blame lie? if your SM sucks, at a certain point the DM should start to notice and try to fix it; and at a certain point, the regional people should start to question why some of their districts perform so poorly….if you have a good SM and DM, consider yourself lucky and stop condescending those of us that remember better times

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Post ID: @1ukb+1eTDjcqe

We have no employees or hours left to plan for.

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Post ID: @1paa+1eTDjcqe

Sounds like a leadership problem at your store. Our store has a plan for every day. It helps us stay on top of everything and improve our conversion. If you spend all your time complaining about the workload you won’t get anything done.

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Post ID: @jqj+1eTDjcqe

key word, 'plan'; there is no plan anymore, hence all the knee jerk reactions like cancelling fliers, and then realizing a couple months later it drove business so having to quick un cancel fliers

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Post ID: @ohr+1eTDjcqe

A lot of excuses and whiners on here. Work smarter not harder. It’s easy when you plan.

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Post ID: @tjb+1eTDjcqe

I agree with the comment about how to make conversion work. So true however stores can not seem to get out of the ho-e they are in. Yes done self inflicted some not. Covid has changed everything! I work in a high volume store and everyday is a struggle. You schedule a Pricing associate and pricing app is not working and there is 100 pages of changes. Months of having 2 managers running g a A volume store and no store manager. Then you get a manager off the streets when managers that have been with the company for many years gets passed by. We’re just not making good decisions for our people. I keep saying it will get better but when does this end. I suppose when I make the decision to leave! I love the direction the company wants to make but I’m loosing my faith!! We’re never going to make it like this!!

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Post ID: @pte+1eTDjcqe

all the complaints on this board make it seem like nobody in the history of retail have had to overcome the same issues we have.

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Post ID: @twx+1eTDjcqe

Last time I was in BBB there was one cashier, one person helping hand off online orders, and that. was. it. with a line that was 20 customers deep. I'm sure those two ladies would have loved to take a stroll on the floor to help customers but then who would have been helping the customers check out 🤷🏼‍♀️

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Post ID: @nmu+1eTDjcqe

that’s what made us successful in the past, when we had proper training and proper staffing and hours. but when you have over 2000 price changes drop in a day, one cashier and no other coverage besides keyholders, no price change people because they’re both out with covid, and no store manager because he’s out with covid….it makes having that conversation difficult

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Post ID: @wkb+1eTDjcqe

They sailed the customer first ship when they took all the hours away to do it. I’m going to assume op was a joke.

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Post ID: @cow+1eTDjcqe

When you assist customers you get the sales to give you hours to help with that. You can’t let those things overwhelm you. Time management is your friend and there is always time to help a customer.

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Post ID: @wyv+1eTDjcqe

That’s really genius of you. But when you have a weeks worth of freight on the floor and more coming in the back and keys to go turn and bopis cds to fill and you realize you are the only one working on your side of the store for the foreseeable future and nothing has been zoned since Christmas because there’s no one to do it and you have to prep for inventory…that conversation sh-t seems a bit out of reach.

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Post ID: @zur+1eTDjcqe

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