I've only been here a few months, but I know people who worked here a long time ago and who will say that it was actually good to work here. It’s a mystery to me why the company abandoned practices that once helped it grow and be successful? Instead, they are now managing the decline.
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Local merchandising went out the door when we got rid of the DMM and RMM positions.
I think the point with the Avon is that door to door sales used to be the norm. No..not so much..energy people come door to door but I do not think Girl Scouts do anymore. I agree that retail has changed a lot and maybe stores like BBBY are getting squeezed out
We use to get in something called regional merchandise.. Stuff we could review and approve for our stores. We carved out the space and brought it in. Some quirky stuff sometimes but it sold because we knew it could/would work. Customers actually came in asking for new local stuff.. Made us different.. Whatever happened to that astuff?
We won’t do that. Many states enacted anti-stalking laws. Even if overnight.
Umm….last post -Avon and encyclopedia’s were sold many years ago try going back to late 70’s early 80’s not even the 80’s.
As of the past 5 years BBB has taken such a down fall it’s not funny any more. Corporate changes to look and feel like Target and Walmart No wonder our CEO is from Target. We will most likely go to over night stalking. No help on the sales floor and just having less employees ( which is already happening) self checkouts ( some stores already do) downsizing your cost to manage.
Retail has had enormous changes over the past few years. I feel for both better and worse. With online shopping it will never be what it used to be. Years back some things were sold door to door. People opened their doors and let a stranger with products inside. Encyclopedias, Avon..many more. Then catalog sales came in..i feel there will be very few brick and mortar stores down the line. Our Grandchildren will say "You worked in a store? Where people went inside and there was product there?"
So then there really is no point to BBB.
Same level of service (none)
Same products (owned brands are generics)
Less convenience (Walmart/Target are more diversified selling groceries etc.)
No price advantage (even perceived is gone with the slow elimination of coupons)
Quite the post from someone who has here a few months. I swear there are posters who rehash the same posts from years ago. Retail everywhere has changed for two main reasons..online shopping and the pandemic no matter what you think of BBBY the only places you tend to get personalized service are upscale stores and small independent stores. The labor shortage is everywhere. You cannot compare 2022 retail to year 2000 retail or even 2012 retail. It does not exist most places.
We used to be able to SELL. We were able to teach features and benefits of an upsale. I could sell someone on a Dyson who was looking at a cheaper brand all day. Fast-forward to now: nothing is in stock. There is no staff to cater to customers. Why NOT just buy it on Amazon, try it, and if you hate it- send it back immediately? That process- with Amazon- would take less than a week. With us? If the customer even gets the product… if they hate it, they dump it on a store, not back to a warehouse, because that is easier and more cost-effective. Great planning, MT!
We had a name and specialty in the past. Customer Service on the sales floor to accommodate customers needs and wants. Customers came in knowing they could be helped Remember Beyond collage- employees would take classes on new and up and coming products both hardside and softside. Now we have lost our customers because of that with cutbacks on the sales floor. We are now working side by side with Target and Walmart nothing sets us aside from being one of them. Somehow corporate doesn’t care about good customer service, we are now a self service shopping destination. No more making recommendations on products and product knowledge. We just let the customer decide.
Side note:suggested read “Nickel and Dimed” Book by Barbara Ehrenreich
I agree with you on most of that last post except for one thing. When we used to be encouraged to be merchants and study our local business and were allowed to enhance our assortment according to the needs of our local customer we DID have those quirky things you couldn’t find anywhere else. And yes we did make some mistakes that ended up hard marked and clearance but more often than not we hit the mark. And yes…the ability to do direct ships from other stores was also a big loyalty driver especially in window treatments. I was what they used to call the window treatments specialist. I don’t know how many times I helped customers do their houses up in a style of drapery only to have it go discontinued. But we could always track it down somewhere else and get it if they needed more. Now they are just screwed. If you can’t beyond it oh well. But we don’t even have enough employees on the floor to properly help those customers anymore. We need to go backwards to those key things that made this company successful. More people on the floor more control by the store of assortment and more ability to help the customer thoroughly. It will cost at first. But within a few years the reinvestment would pay off. Obviously what they are doing right now is a failure. On every level. So they should look back and use what worked!
i always thought we were set up better to hold our own, we were doing customer direct ships before it was the standard in retail, but instead of people just ordering online they could come into a store and have us order for them, provide customer service. after MT we shifted focus from what we did well to trying to be cookie cutter retail, and we are not set up to compete generically with other retailers. there is nothing we carry that you can’t find while shopping for clothes and groceries at target, meijer, wal mart, etc, it was our customer service that made us different.
It’s a mystery to us too. We have watched systems and standards that we heard dear promoted a very successful business be literally tossed out the window. We don’t get it either.