Did anyone hear SM about how successful the move of level 1 support to Mexico was. She has people around her telling her what she wants to hear. The GSC support in MX is horrible. Wrong parts sent for replacement. Wrong action plans, not handling a case correctly. It is a s@#t show.
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Sending wrong parts is a great idea. Spread it around.
Is she still there??
Ask any of our customers how they would rate thier satisfaction with HV global support and you’ll hear the same sad story.
CUSTOMER SUCCESS is when these customers move away from this sh!t ho-e company.
You know CS&S is going down the toilet. Susan just hired a new VP for 'CUSTOMER SUCCESS" . When it all goes south she needs someone to blame.
Susan M continues to talk to her people as if we are clueless mo--ns. There’s a reason why they don’t put her in front of customers because she is so clueless!
The customers are the folks that will feel the pain and voice thier concerns with thier pocket books. Susan is just an empty suit who will pi-s on you and tell you it’s raining.
Criminal at work.
She wished everyone a happy holiday while planing maneuvers for 2022.
Susan M. is a tool that can’t be trusted. She lies like a cheap rug. There is such a big disconnect between her and the group she is aledges to run (or should I say ruin). Global Support would do much better without that pig.
No idea what they are doing
It’s cheaper and that’s what counts.