Thread regarding Hitachi Vantara layoffs

Susan's comment on the webex

Did anyone hear SM about how successful the move of level 1 support to Mexico was. She has people around her telling her what she wants to hear. The GSC support in MX is horrible. Wrong parts sent for replacement. Wrong action plans, not handling a case correctly. It is a s@#t show.

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Post ID: @OP+1ekigBmJ

12 replies (most recent on top)

Sending wrong parts is a great idea. Spread it around.

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Post ID: @1gktd+1ekigBmJ

Ask any of our customers how they would rate thier satisfaction with HV global support and you’ll hear the same sad story.

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Post ID: @16xra+1ekigBmJ

CUSTOMER SUCCESS is when these customers move away from this sh!t ho-e company.

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Post ID: @Wwdz+1ekigBmJ

You know CS&S is going down the toilet. Susan just hired a new VP for 'CUSTOMER SUCCESS" . When it all goes south she needs someone to blame.

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Post ID: @Vbrb+1ekigBmJ

Susan M continues to talk to her people as if we are clueless mo--ns. There’s a reason why they don’t put her in front of customers because she is so clueless!

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Post ID: @nmlv+1ekigBmJ

The customers are the folks that will feel the pain and voice thier concerns with thier pocket books. Susan is just an empty suit who will pi-s on you and tell you it’s raining.

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Post ID: @cshw+1ekigBmJ

She wished everyone a happy holiday while planing maneuvers for 2022.

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Post ID: @auef+1ekigBmJ

Susan M. is a tool that can’t be trusted. She lies like a cheap rug. There is such a big disconnect between her and the group she is aledges to run (or should I say ruin). Global Support would do much better without that pig.

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Post ID: @1bzi+1ekigBmJ

KB forwarders
No idea what they are doing

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Post ID: @zra+1ekigBmJ

It’s cheaper and that’s what counts.

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Post ID: @wul+1ekigBmJ

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