Existing Ricoh customer in PA just signed for a new Konica Minolta solution. Reason for the move, poor customer support at Ricoh.
4 replies (most recent on top)
Konica and Minolta have been stealing Ricoh, Lanier; and IKON customers (since 1997 when IKON finished merging a lot of smaller dealers) for over 20 years now. All the Japanese manufacturers were eating Xerox's lunch since the late 1970s...
TS212
Getting to the point where any ricoh win warrants a “Holistic” PR News fluff piece…
https://www.piworld.com/article/polaris-direct-delives-superior-image-quality-ricoh-solutions/
Oh well… If customer did n’t like support on ricoh printers maybe they’d like to roll the dice on ricoh supporting their IT infrastructure?