Thread regarding CareFirst BlueCross BlueShield layoffs

When will this company ever address what is happening on the ground?

Every two weeks thousands of employees join the CEO calls. Every two weeks we listen to hours of blather about how wonderful CareFirst is and how everything is so great here. Does ELT understand what is happening in this company? Do they realize they are moments away from losing the employees that are barely holding this place together? It would be great to see that they understand what is going on in this company. Will they ever use the CEO call to address those issues and explain what steps they are taking to fix the issues. Perhaps they simply don't know what a $#!+ show this place is on the ground. At this point, it's a dereliction of duty. The cognitive dissonance is astounding.

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Post ID: @OP+1g9LhSg2

12 replies (most recent on top)

Where is the Board of Directors? They certainly should be asking questions as to the severe turnover rates. The incompetent HR team, that is truly embarrassing. Board - Do your job

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Post ID: @1xmfi+1g9LhSg2

The reason why CareFirst will never change is “trust”. Nobody trusts anyone, at every level. It starts at the top and Brian sets the example for all to follow. He has perfected the art of triangulation and leverages his Aetna alums in IT and Sales and his ever-loyal ethics team led by Todd Cioni who is supported by HR and Angela. To top it off, there is Rose and her expensive PWC lackey’s. Need I say more? Brian has every base covered and he knows it. Many of these same people (and their staff) are more than happy to oblige Brian on a daily basis. If you want to trust someone, look to your family or find another company. CareFirst is a toxic culture and Brian will never change because he is always right. He is the perfect narcissist CEO.

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Post ID: @Qjbr+1g9LhSg2

Senior leadership would need to have the ability to be self aware (which they are not). Today, senior leadership is all me, me, me… I can’t believe the CEO calls are still happening. If they had meaningful topics that actually helped the employees, then the calls might be useful. To listen to the CEO drone on about him and his agenda, that is a complete waste of time.

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Post ID: @Iwqv+1g9LhSg2

Unfortunately this company is going in the wrong direction. Top talent at all levels are departing. Promotions only go to those who fit a certain criteria and are not based on merit. Even worse is that promotions are not shared with peers, they are hidden vs. creating a culture of encouragement and promise. It has become a backstabbing environment. The new elt team is a mess, no matter what we see or hear in the biweekly ceo calls. The ship is sinking and there’s not enough lifeboats. Think titanic. Get off while you can.

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Post ID: @jhcg+1g9LhSg2

Don’t understand all the negativity. Don’t they pay us to volunteer? Thought that was the way it worked. We have been told we have to do something at least for 4 hours every quarter so I am good with getting paid for that.

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Post ID: @dzat+1g9LhSg2

Company culture has now moved to a culture of intimidation , self promotion, and fear. This is despite leadership saying they value people’s honest opinion. We see that with condescending lectures on town halls about “appropriate behavior” should honestly disturb those who falsely say they seek honestly.

We saw how honesty worked last year with the all associate survey when honestly directly cost people in their AIP payouts to about 3%. Trust is hard to recover. And no one trusts CareFirst or subsidiary leadership. That is truth, no matter how uncomfortable. Whether executive leadership can address that is an open question, but trending doubtful as it usually results in more one way lectures or snitches with access to high level ears speaking falsehoods so as to protect their own as--s.

This foolish metric of success (aka honesty) has been removed from 2022 incentives. How about the “difference makers” at the top and the board recognize that error and make the difference up as mid year adjustment? The upwelling of goodwill from the associates toward the company would be enormous as associates have (seriously) been conditioned to tow the company line.

The messaging is increasingly hollow and people don’t feel good when pressed with corporate pleas tied to incentive goals for “Corporate Ambassadors” to shill on social media and for what? Tote bags, gold stars on performance reviews, drink cups. Or contests for the most volunteer hours. Personal integrity or community goodwill is not for sale nor should it be a contest for gift cards or other swag or incentives.

Volunteer because you want to. No other reason. Many have been giving hours or dollars for years to good causes. No one needs a Benevity or other platform where individual contributions are swept up and conveyed under a corporate mask of goodwill providing a misleading view benevolence was a direct result of corporate influence. If you do find a cause through a Benevity or other platform you wouldn’t have otherwise been aware of, by all means log it in. Otherwise, the volunteering I have been doing independent of a corporate push is no one’s business other than mine.

There is something creepy about the company wanting to crawl into people’s lives and take credit in situations where the company has no influence in an initiative to start with. Also, something doesn’t ring genuine with pushing corporate social media “ambassadors” for rewards. It truly is multi level marketing for prizes. And slants ethically questionable for one of the “world’s most ethical companies”.

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Post ID: @dfpk+1g9LhSg2

What know one really says is the company is divided into five categories. The “yes” people who kowtow with the “difference maker” and “people leader” tags (please we are all adults - at this point it is insulting to continue using these terms). Next are the sheep. They know better than to be a “difference maker” as it can be dangerous to voice a true opinion. Then there are the pretenders. This group is perhaps the worst. They add nothing to the company but are bright eyed and bushy tailed drinking in every bit of garbage on town halls and similar ilk. In the fourth group, are the people that actually make a difference. These people are the backbone of the enterprise. They are too busy actually making a difference, too strong in their careers to posture, and focus on advancing the company with little time for office politics and frivolous frip frap. The final group are the IDGAF. Like tree leaves in a stream they float above the BS blissful to everything and waited for the next opportunity in their careers.

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Post ID: @6lnn+1g9LhSg2

I wonder if the BOD has any inkling of what is going on.

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Post ID: @4npa+1g9LhSg2

Won't happen, not until those people stop trying to constantly appear as rockstars during the large Teams meetings, in their all-employee Emails, and Website posts. To them it's all about appearing as someone leading the most groundbreaking innovation. They're just trying to place themselves and say things that can falsely turn into another bullet point on their LinkedIn page -> "Reinvigorated Team of __ to reorganize and restrategize ___ and led to 1000000% increase in ___ and ____"
pfft...please....
Need to humble themselves enough and take the time and interest to ask for honest feedback from said people really on the ground, "lower" level employees, and yes, the contingent workers too. With no retaliatory actions or punishment for honesty.
Then, actually taking appropriate action

I'm not holding my breath..

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Post ID: @3dcu+1g9LhSg2

BP is the epitome of self promotion. It’s always about him. If you didn’t know any better, you think he’s running an MLM or some other scam.

Guess he needs it for his ego. These calls won’t change. He will continue to blather on as long as he’s here.

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Post ID: @2rut+1g9LhSg2

This is precisely why I left CF after many years of service. I couldn't listen to BP's false narrative. CF's 2021 Net Income was greater than a $100 million+ loss. CF's 2022 Net Income is projected for another $100 million+ loss.

Folks, pride comes before the fall.

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Post ID: @fcl+1g9LhSg2

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