Thread regarding DIRECTV layoffs

Customer retention

Losing customers is a logical sequence of events, given that the company has long neglected their wishes and needs. I just hope they will know how to effectively improve customer retention?

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Wondering what the fallout will be among customers who were lured to us with the bait of NFL Sunday Ticket when they find out it goes away after this next season.

Especially if those same customers were locked into a two-year contract because they are either new or upgraded.

Post ID: @1zjs+1gLFyIWR

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