Pointnext has been an Achilles Heel for everyone.
When I used to work at HPE, I remember there was a joke:
Why are they called Pointnext? Because the next thing they point at is you to solve the issue because they don't know how. I remember the November before COVID, they set up a meeting with my org and basically demanded that we must utilize them to "make sure our customers were using the proper channels to get their support". We had never trained Pointnext to troubleshoot our product line and my VP fired back immediately and said, "Considering you all have never bothered to reach out to us to be taught how to use our products, you are just inconviencing the customer by forcing us to utilitize your services. We know the product more than you, we have a better relationship with our customers, so no, we are not going to notify you when they have an issue."
Good riddence. They don't need that organization in the US anyways. If I was still at HPE, I wouldn't mind Pointnext going India. What are they going to do? Fly to the US and tell you to stop ignoring their worthless advice?