I have been trying for five days to get my wife’s critical prescription GOCOVRI filled. I was up against a deadline as we have plane reservations for Thursday June 2nd and after about 20 phone calls I was unable to obtain accurate status of where the prescription is hung up in your process. Every link in the fulfilment chain seems to have an at least a one or two day handshake with an outside entity. There is no sense of urgency and the staff just puts up one roadblock after another. They had talked to the doctors office at least three times, in the past five days, and are now holding out for a prior authorisation. I called three times today to find out the hold up and NO ONE could tell me the issue UNTIL AFTER THE DOCTORS OFFICE WAS CLOSED.It is now too late to overnight the dr-g and now how many day should I now delay my flight?
I have never had to deal with a more uncoordinated and seemingly incompetent organisation. The emphasis is on maintaining a severe, slow internal protocol and the customer be damned!
When my renewal comes up I will certainly search for another provider. I will also look for every healthcare blog and warn people to stay away from your non-service.