Thread regarding Lumen Technologies layoffs

CenturyLink is a broken company.

I'm a customer, not an employee. I have tried for 5 billing cycles to set up auto-pay using the form on the back of the payment stub. Five months ignored. Also, the main voice menu has an option on it that redirects to "This number has been disconnected". That from a phone company? WTF?

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Post ID: @OP+1h7Oo5jI

8 replies (most recent on top)

As an employee, our stuff is broken on the daily. If they can’t get our stuff right I doubt they get the customers right. They pay me to stay, what’s your excuse?

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Post ID: @8ibr+1h7Oo5jI

It is a broken company it was broken by lumen they simply don't care about the residential customer only big business customers. They are completely out of touch or simply doesn't care what happens on the CenturyLink side of the house.

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Post ID: @6bbp+1h7Oo5jI

Troll…..Pick option 🖕 next time .

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Post ID: @3imm+1h7Oo5jI

The massive luggage of legacy systems accumulated from merger mania has reached the point that they ignore them completely and write them off as niche and scheduled for decommissioning while failing to understand they remain the bread and butter that holds the broken ship together

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Post ID: @1whx+1h7Oo5jI

What does this have to do with layoffs?

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Post ID: @1tjn+1h7Oo5jI

You are telling the truth. But, I don't believe you're a customer posting the anger on here.
Real angry customer would steer clear of Lumen.

You're a past employee coming back to see
how bad the things have gotten since you've left.

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Post ID: @1zkl+1h7Oo5jI

The employees deal with broken internal systems everyday.

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Post ID: @qvb+1h7Oo5jI

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