I've been here for a little over six years. For me, this is the worst year at SF so far. How about you? I thought 2022 would be much better.
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Well inflation has wiped out a lot of the extra money that made working in claims bearable. The company still refuses to reward quality workers, refuses to staff properly, refuses to lift a finger to retain workers, and expects whoever is left to cover for all the staffing chaos that seems to be a permanent fixture at state farm, whether real or made up as a cheap attempt to motivate claims workers.
This year has been fine for me, but I am becoming very concerned with the staffing issues, the lack of retention, and State Farm as a long term career path. No talk of inflation adjustments concerns me greatly as many other companies are not offering $10k-$20k over what State Farm pays....which when paired with poor claims handler treatment, no retention, and just flat out abusing great workers really makes attrition pop.
I just dont understand why the company even makes its rockstars look at other insurance jobs, see how much more they pay, and then leave with zero attempt to retain them.
If you are in operations OP, you have made it past the average turnover rate. Be aware, that it is only going to get worse. Once you get close to midpoint or after, you are targeted and bullied to get you out.
SF has spoken loudly as to what they stand for. If your personal mission is not the same as theirs, consider yourself a customer. Exercise your options and decide what is good for you. They do. Remember they will never incarcerat your freewill and you are free to not accept their narrative. They have made fatal errors that have hurt their reputation. They will never admit it.
Only going to get worse.
Turn and burn!