Everyone’s burnt out and the people who didn’t care before now care even less, leaving behind all their complex tasks so the people presented with a list of their out of goal will get it done! When will management stop being pi%#% and manage?!?
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The sooner you folks in claims realize the upper echelons of SF really don't consider you part of their group the better They spend tons of money to schmooze with each other and live a high life while claims is considered sc-m, kids, minions etc. They consider themselves better than you. The days of going to claim conferences and just being told how important and appreciated your job function is over. They use that money for huge bonuses and bonuses for them. It used to be about us. Now it is all about them yet they wonder how can WE be so divided. Greed is bad juju. I have heard people talk about how regulated insurance is. So is the government regulated but you can't tell me there is no corruption. IMO treating employees as minions, sc-m, kids etc (I've personally heard these terms) is corruption. They use words like industry standard, for the customer, leveraging technology, and so on but forget their best asset is their employees and they are not to be considered an expense and be looked down on. When they do this they are not helping people manage risks
Mgrs and execs just get big raises and bonus. Despite their shallow words of caring about the org they created
Dude I am sick to death of OOG lists where we have to cover other peoples missed work. OT sucks but at least you make decent money once you are paid time and a half.
Its shocking the company doesn't see this as a major issue. Granted I hear they are hiring more, I've been hearing that for at least 5 years straight with no impact on staffing issues other than a temp break before the new hires run for the hills.
SF is big on talk with staffing and caring about its claims employees, action however, there is almost never anything here to support that. Trust buy verify use to be an old SF adage. Your claims workers have trusted, its time to verify. Put action behind your promises. Here in claims we are always held accountable for poor performance, I wish the same "luxury" could be extended to our executives who have failed their employees for a very long time now.