Its the staffing issues. One of the biggest issues the company is experiencing, which is causing side effect problems across the company.
This is one of the unfortunate side effects. Some departments are so understaffed and in such a bad spot they cant afford to promote their best workers. This causes them to leave the company. When they do leave, since they are good workers who carry more than their weight, the department gets even worse, putting even more pressure on the handful of capable workers carrying the department.
Capable workers remaining get stressed, tired of always dealing with these issues, and see zero effort on SF's side to remedy the staffing issues causing so many problems across claims. They start to leave too.
All that remains is the mediocre staff who put in the minimum and log out for the day, which effects our brand significantly, as well as our reputation within the industry. Fixing this is going to be far more painful for the company than saving some money on operating costs by short staffing.
Bumped from @xsx+1hTq59xJ, the post explains it perfectly.