Sorry but I'm really irritated. I definitely decided to leave State Farm, and the reason is the manager who, for some unknown reason (perhaps out of pure animosity), does everything to make my work difficult. This is already the billionth time that he has made me do things in a hurry by saying that something is urgent, and in the end it turns out that it was not urgent at all. Happens to you too, I guess?
19 replies (most recent on top)
I say keep hiring those 45-50 yr old soccer moms. The good looking ones are at my apt almost every weekend. They really like 20-something, handsome guys.
@4msx+1hX5NCPt Your whole life is about the equivalent to a mail box. Used and abused.
I will agree with the heavily downvoted reality poster. A lot of their issues are revolving around a zero standard hiring environment. State Farm is unwilling to be an industry leader, and seeks to normalize its compensation with competitors. Problem is, few seek out jobs in insurance. Its a place you go as last resort.
So they pay poorly, and attract poor talent. They need to fill seats and hope that a few stay and end up being good, so they just hire tons of people. These people destroy every claim they touch before exiting.
Guess who gets to fix their wrecks? The good claim handlers who are here, and should be retained. As someone who fixes others messes (by force) it makes me not want to be in insurance as a claim handler.
Anyone who can see the whole picture here? You now have an industry few want to be a part of, and even fewer who can make it in claims. Its the core business of state farm and its full of burned out rockstars who legit suffer from trauma, and tons of people here for as many paychecks as SF will allow before they leave.
These staffing issues are just going to get worse and worse. State Farm needs to decide if having a functioning claims department is worth spending to attract talent, while at the same time figuring out how not to burn out and ruin the good handlers they do have.
Its money, State Farm doesnt want to pay for good handlers, and likely sees handlers and a hurdle to their next bonus. All of the issues center around this. Its fine now as we are still living off our post 90's status as a industry dominant company everyone wanted to work for.
Wonder if the cost savings ruining what we had was worth it? Probably not to our customers, or our workers. Someone made out like a bandit however.
Best thing to do is switch agents. You don't have to give a reason or make a complaint. Make em compete. Remember their out to sell and get in your pocket.
The vast majority of agents disagree with the “field discounting” as well. The long time customers can be a huge part of the problem because they knew all the tricks, and would switch agents when they didn’t get what they wanted. It was also always frustrating to draw the line with a customer, then watch management cave and give them what they wanted rather than deal with the customer complaint.
I don’t agree with your sentiment to eliminate agents. However, “field discounting” has always been a problem and exacerbated more with current contract. That is why a lot more automated checks have been added. For example a MLD will only be applied if the system locates a life or HO policy regardless what app says. Underwriting now gets reports of licensed drivers w/o insurance in HH from state bureaus.Agent commitments on coverage gaps are much more hard to get than in the past-lot of documentation plus many times agency leadership must weigh in as well. No question on the 80/20 observation. Only wat that changes is different contract.
Agent's should be done away with yesterday and have been robbing SF blind for decades. I know I used to be one! Here is how it works
Manipulate who you run the CRI on to get the best rate and then come back in and add the driver after the first renewal and pray they do not have an accident. When U/W asks who they are you tell them it's their ex, does not live there.
Don't tell them about the 16 year old and wait until they have the first accident.
Give discounts on the quote they don't have...who cares if it corrects after the first renewal. You would think everyone is constantly taking DD course!!!! LOL!!! and has a fire and life policy!!!!
Lead customer on how to file a claim to avoid a surcharge., "I don't know how the damage happened". "The tire was rolling down the road when it hit me." "It was parked when it was hit".
Don't forget the agency error....oh it was "Sally" who is no longer here that forgot to add comp and collision and R1. It's my biggest premium paying customer... but your lazy arsss hasn't reviewed their coverages in 2 yearsssss!
Fact-In the last 5 years only 19% of agents have experienced policy growth. The other 81% have lost households! Even with record growth!!! The ole....80/20 rule has never been more true!
Most agents including me had other businesses and agency was just a means to generate cash flow and to get into other stuff to make passive income! Agency is just a hobby for most once they get established!!! I got out...didn't need the hassle anymore and make more money!
Sorry but you have an excessive sense of self worth. While claims is part of the core business, so is underwriting and agency and actuary. Claims is no more important than the other 3. If anything, one could argue agency is the most important as they are the only function that produces the revenue for compensation for all.
looks like HR is posting below. You act like we want TM's to do our job, however, they micromanage us enough they might as well do our jobs. So while you thought that was a clever, gotcha, response...its more the sad reality of how SF is so completely out of touch with claims....the core business that gives executives and HR a paycheck...
Yes...hilarious!!!! If my manager would just sit beside me and do my job for me everything would be great! Those lazy useless TMs. No TMs never used to give you the "tools: to do your job! They are there to hold you accountable for doing your job, not doing it for you! We "used" to send people to claims school for two weeks and then they hit the floor! There were no SCPs, no on-line manuals, there was no bridge or weeks and weeks of modules. You were expected to figure it out on your own and if you didn't you were gone pretty quick! You might get a claim manual and you had what notes you took and the physical policies you made notes in and that was it! CS's handled phones, TL, BI, PD, scene investigations, R/S in person and some of us wrote our own estimates!!! Now a CS can't make a liability decision without having to contact Lifeworks for mental health concerns. 90% of the people hired today would have went straight to the mail room!
Had a manager going through personal life problems. My career was going well until that scenario. I started getting micromanaged, I can’t recall the term maybe “shield notes/memos” whatever State Farm calls write ups. I started getting them bi weekly, 1 for every 2 I got I did a thorough review and realized I fell into a mistake made previously. Impossible to catch everything environment especially on the phone. I ultimately left also to pursue work where it’s more individually focused. I’m doing well and loving life a lot more! Easier if you make a mistake yourself to own it, and learn for next time, vs getting ridiculed in 1x1’s for not fixing a degenerate who makes 30k a year mistakes.
Typical. First response. Fire away with racist organizational response without foundation. Name call, shout down and cry if things don't go your way. Enjoy your last 100 days till common sense takes over.
🐵🙉🙊🐒🙈 CS team
@2ylm. Management never takes the responsibility for not training properly. SF was the best trained organization 30 to 40 years ago. We had leadership that gave us the tools, the knowledge, and the work ethic. Today....it's a computer cluster F*K!
2toj-if you are scared just say it, claims is only the primary reason you have a job. But hey, I get you are dead weight and don’t bring anything to the company. We could lay off most all the analyst and not miss a beat.
2ylm- oh look, another analyst telling us how great SF is, I’m sure all those meetings you go to has to be tough, How about you do some real work and start handling some claims l, show us how to do it my guy. Also, you need to look at the market, SF is average with pay and benefits at best.
I die laughing when I hear people complain... Let me give you another perspective, I do agree that claims is awful but the main reason it is awful is because of the people that have been hired/HR! It's like California or any major city in the US. Everyone there is miserable, poverty, crime, homelessness, can't afford it but still vote in the same useless people that made it miserable or a sh-t ho-e place to live. Most people don't realize they are the person (the problem) in the left lane driving 45 flipping everyone off who is passing them, thinking everyone else can't drive and is a a--ho-e!
Most people hired today in claims would not have been hired for the mail room 10 years ago! No other large corporation, with this level of pay and benefits, would hire you today. Let's see, no degree, little to no work experience, then two years in Express and move to an Injury CS and with pay, EIP, overtime, and benefits make almost 100K. Hmmm... yes you are mistreated and it unfair!!!
People moan and moan about the non-optional overtime which is hilarious. You work a 38:45 hour work week and most of the non-optional overtime work goals are task based which usually breaks down to an extra hour a day a couple times a week. So working at 41-42 hour a work week is just way to much to ask!!! Hiliarious
I have peers ask me how to submit time off request or ask me the same d-mb questions over and over again and never write a thing down, (been here 3 years) never have anything saved to favorites or even begin to attempt to look at a resource. Lord forbid they make a decision on their own. TM wants to snap their necks because they bug them all the time.
For any of us that have been here for awhile had to interview multiple times we had to have a degree to even be considered for a professional level role. It's insulting.... Now if you can breath you are hired. Purple haired, with face and neck covered in tattoos and everything pierced.....probably not the best hire SF. Self mutilation- Pretty good sign of mental issues and self esteem problems. Probably do not want to put these people in a high volume, high pressure call center claim environment! Flipping burgers does not result in more liability decisions SF! Ohhh and don't forget the 50 year old soccer mom that hasn't worked in 20 years or retiree that decided they wanted to make some extra money.....and thought they would give this a try!!!!
all these FAKE posts are so entertaining
Sounds like a bunch of NCOs behind closed doors asking each other who they can ride out. SF is known for that. Instead of making good soldiers better, they're too lazy to make them better.