Thread regarding State Farm Insurance layoffs

Auto BI claims and Lawsuits !

Out of control……I left this inferno awhile back but have a few friends still trying to hold to their job…..auto bi rep….wow……inventories are 400-500 on the good side……run away train…lawsuits thru the roof….sf insureds getting sued..and if you look into the claim file…there is no investigation into the liability aspect of the accident…just get a police report and it must be right….huh……insureds paid a premium…..think they have a strong company behind them…..little do they know……claimant waits and then gets represented…this is ideal for the rep…as they know all they got to do is send out the acknowledgment letter to the lawyer…then diary the file 60 days……pass it down the line…kick the can……etc…….then more claims come in…..it gets overwhelming for anyone to handle……hot box……sf getting hammered in the court rooms all across the country because of the way they are doing business…..judges hate them…plaintiff lawyers hate them……..juries despise them………and then comes along EC suits..extra contractual……..which is handled by the bloomington sf lawyers……..minimize company exposure s…….netted 2 billion last year…..tipsford $20 million or more bonus…mutual company……..record growth policies with a horrific employee staff in any dept to adequately work their jobs…….amazing….

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Post ID: @OP+1heKtAWi

17 replies (most recent on top)

Ahh I see, the handlers I talk to are clearly lying, got it. Next tell us why these handlers aren’t really leaving after 6 months to a year?

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Post ID: @mrtf+1heKtAWi

I'm working with new hires across multiple demand pools. They slowly add to their inventory, and they wont be on rotation for a few months when new. The do not drop 350+ claims on a new hire. Some demand pools you get more claims faster than others, but generally speaking, a new hire CS is going to have at least a couple months of build up before they go on full rotation. Most T2/T3 CS will end up with around 200ish claims after a year and a half, unless they are just not working as they are suppose to. Most T1 handlers have under 100 with around 75 being the norm, however, I do not have experience in T1 in multiple demand pools.

I'm not suggesting there are no problems, and that things are fine, just trying to fight misinformation from people who post like they know, but clearly do not. Not sure why this site has so many people who clearly don't work the roles they post about.

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Post ID: @mngz+1heKtAWi

I think your demand pool is different for new hires as well as inventory levels. New hires are not protected like you think they are.

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Post ID: @mskk+1heKtAWi

Hey, new BI CS are given a small portion of claims then slowly build up. You might have 250-300 after a year and a half unless you are terrible at the job. The real issue is they do not have any consideration for longer term workers who end up with 350 high attention claims after a couple years.

Yes, BI is an absolute dumpsterfire, but new hires are protected well from the awful for at least a full year.

So the post below, that indicates new hires are gifted 350 claims is 100% incorrect, and the poster is likely someone whos never worked in stewardship roles before.

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Post ID: @mjya+1heKtAWi

New injury CSs I’ve talked to are all ready looking to leave after getting their 350-375 claims in my demand pool. When I’m covering their phones, I get one angry phone call after the next that their CS can’t return their phone calls. Most leave in the 6-12 month time frame, I’m very worried we can’t retain anyone.

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Post ID: @mgih+1heKtAWi

Someone's hard work has to pay for that Garth concert.

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Post ID: @mgat+1heKtAWi

The SF ship is sinking and the captain steers the course.

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Post ID: @4bag+1heKtAWi

Is this style of writing how you do log notes too? F it’s annoying to read stuff when people write like this.

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Post ID: @3uyp+1heKtAWi

Injury? Injury is on life support in ICU.

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Post ID: @3nqa+1heKtAWi

Being a BI claim rep at SF today is like flying on a 12 hour flight in economy class eating the worst food crammed in like a sardine when your travel agent said you were getting 5 star accommodations.

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Post ID: @3cml+1heKtAWi

@2apx-how is that 2 ton (heavy machinery) wife?

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Post ID: @2ryv+1heKtAWi

You know one period will suffice between sentences? BI inventories are basically 250-350 not 500, its still twice what should be allowed, but they refuse to lift a finger for employee retention, and insurance has never been something people flock to for work.

I feel like the auto insurance industry is in a standoff with employees to see which carrier can have the highest turnover, and to see which company implodes first due to inability to provide for all the policies they write, when they cant staff the company and refuse to try to retain.

What was once a safe, comfortable industry that was hard boring work, is now just hard boring work. Company keeps making the work more complicated, more hurdles, more micro management and keeps losing people. Approach management with concerns about work conditions or lack of staffing and they legit tell you that you can quit if you dont like it.

But yes, BI is just like Total Loss, which is just like AILR, which is just like Express ect ect ect....Unable to retain workers due to poor work conditions and low pay, while the company adds to these pressures with lack of flexibility or care, while making that work more complicated and more micromanaged by the day.

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Post ID: @1umg+1heKtAWi

Lots of folks and lotsa dough. System and processes fraud

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Post ID: @kjx+1heKtAWi

My section in injury just lost 5 CSs to become TMs in Express. Guess how many of them were replaced? You guessed right , zero. Leadership has been talking about all the new staffing we are suppose to get. The new hires we did get were suppose to replace all the people we lost the last 2 years, most won’t last longer then 6 months to a year.

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Post ID: @lud+1heKtAWi

How in the H E L L do they accurately set reserves? How do they account for exposure? TMs can't be setting accurate reserves with little or nor information.

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Post ID: @omo+1heKtAWi

Sounds about right. This is what happens when you make a claim a process. People are not a process.

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Post ID: @xqf+1heKtAWi

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