LOL!!! Yes, it's the non-military employees who drink the "mission" Kool-aid. I had a guy on my team, a former Captain in the Army. He hated the "mission" bs. He said there are so many non-military employees who think by working at USAA, it's akin to being in the military. Yes, I get it that the company was set up by military officers. But today's USAA has LONG evolved from those days. Today, it's just another insurance company or bank, and not an amazing one at either. The problem is so many employees are extremely insular, siloed, and have not opened their eyes widely to see the company they work for is just another for-profit company. If they learned to see this view, they would not drink the "mission" Kool-aid as much. It is at moments like this when there are layoffs, that people should OPEN THEIR EYES and see that it's just another for-profit company. When the numbers don't add up, you're kicked out. The ongoing "mission" propaganda Kool-aid is very toxic and cruel to the employees as they are misled to think the company actually really cares about them and they feel they need to respond by being loyal and stay on at the company even when their pay is not that great or even when they see their co-workers being mistreated or being laid off. The reality is, there are no sanctimonius companies out there. Corporate America is brutal and we are all just cogs in the wheel, no matter what your title/rank is in the company. We are all disposable when the numbers don't add up. Right now USAA's numbers are not at all good. The company is too bloated, too archaic and cannot respond to market forces. It's been that way for decades.