Folks need to understand that if Cigna can figure out a way to automate your job or send it overseas for cheaper labor they will do so. If you think your job couldn’t be done away with you are wrong. Cigna is likely very actively looking at how AI can replace you. Sure it won’t get rid of everyone but if AI could reduce headcount from 100 to 20 they will do so.
@taw+1waemNtb is 100% on point.