Anybody knows what the nice one software is?
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We had the NICE system to monitor activity voice, screen etc for many years.
Had to manage the purchase and install of software from NICE before. It does everything from call recording, screen monitoring, voice / emotion tracking, speech to text, records call clips, manages and captures details about employee activities, open applications, etc ..
It's a high-level software developed by our IT department, designed to monitor employee performance and behavior to determine eligibility for pay raises and bonuses.
its software they use to see if you been nice
It is a recording software for phone calls and all phone interactions through avaya system