Many people here post negative comments. Without making personnel an issue, how would you stabilize revenue. That’s the real problem. What would you do?
16 replies (most recent on top)
The best way to revenue is to lean on the top performers that are literally the glue between the customer and Avaya, to bring it in.
The worst way to revenue is to can the top performers and expect the industry to not re-act. Years of developed trust gone in 60 seconds.
This should not need to be said, but it does. Avaya, stop introducing half baked solutions into he market. Finish building, testing, proving a solution prior to selling it. AXP is a prime example. It is not ready for prime time.
Canadian customers do not want to deal with Americans.. now more than ever.. but the sentiment existed long before the Trump administration.
The other thing Avaya could have done was simply trim it's bloated, disjointed portfolio.
How about focus on a single scalable platform, with a common CC bolt on and price it for both Midmarket and Enterprise, and then leave the IP Office on premise for partners to sell.
If Avaya truly believed in their product, they would have pulled the pin on the Nortel stack years ago and migrated those loyal customers over to Aura for free. The amount gained in recurring revenue would more than enough to cover the APS to provide the implementation.
How many non-English native speakers are at Avya, what do you think? Nowadays there are many more than Americans or Brits. And they watch this site and post.
R.I.P. Avaya
Go away, is that succinct enough?
Genuine question.
Most people contributing here write as if English isn’t their first language. Is that true, or is this just an endorsement of the fact that people no longer read books or newspapers and rely on emojis, random capitalisation, and multiple exclamation marks to emphasise what they believe is a witty comment? Sentences are childishly constructed, overly verbose and unwieldy. People fall on each other with glee (and bad grammar).
Brevity is the soul of wit.
Ah, the Good 'Ol Days!
I need to know more about the pantless photoshopping. 😉
Good Grief 😔🏆🤣🤣🤭😝🥳
Great call! That is soooo Ms. Look at me. She has a limited vocabulary and repurposes phrases and Good Grief is a classic of hers. Ha. That made my day. "Pantless". He he. Always. And why?
Easily said when you , Mrs KK 'Good Grief" are no longer here and you didn't see the coordinated plan by ST, AO and ML who planted spies to set people up so they could push them out and hire their inexperienced friends in Global regions.
Yes, sweet 'Good Grief'. It was full on Angry Women agenda. No. They don't take selfies pantless or declare to anyone who is willing to follow you that most men are punching above their weight but simultaneously shame any man who rejects you. I'd take angry women agenda any day over a bizarro photoshopped un-worthy narcissist. Why do you think anyone cares about your non talented attempt at being funny or how many times you chose to not wear pants but wear your bargain tacky self painted boots? And why does the dancing look like it's a slow motion video error? Why, why, why????
Post ID: @z8+1jky9xr49
“Angry women energy agenda” is itself an agenda. Good grief.
Quite simply do this.
Close the doors, lock it up and don't look back.
Everything lucent/avaya/expanets has ever done has been leading to avaya being a software company or bankruptcy.
Same goes for Avaya customer managers. Clients stayed because of longevity. Trust. Even when a young person replaced the customer contact....they were less likely to rip & replace b/c the Avaya team helped them. Filled in the gaps of their knowledge.
Avaya letting long time customer account teams go was the absolute stupidest thing they could have ever done! (Then again...they asked the old time teams to go in and force subscription upon clients. That was pretty fateful, as well).
The best way stabilize revenue is to ensure Avaya customers don't let their LOB owners retire. All that's keeping old iron in place are Boomers. New blood = new cloud systems.
The company pushed all revenue to business partners and left avaya internal scraps. Business partners decided a long time ago they didn't need avaya to keep customers. So all that revenue was lost.
Anyone remember when lucent split to avaya and expenets? That was a great plan and started the emancipation of most of the small medium business customers
I very much appreciate a constructive question.
Too bad this is a 🦄.
I believe this should have occurred many moons ago. But kudos to the leader who is balanced & logical enough to pose this question. Many high fives to you, fine person.
Unfortunately, that ⚓🚢 ⚓ Ship has Sailed!
Countless people shared in 2022/2023 the fact. Sounded the 🚨 🔔. And they were bullied. Gaslight. And publicly shamed.
The Clearly outlined the Risks. Opportunities. Gaps. Flaws. And that the lying spin doctoring and paid off analysts were destroying the trust of clients and partners. All leadership did was go after those people. No one ever listened.
The final death spiral was ST & ML and their angry women energy agenda. Strategic decisions should never be made my emotion or revenge. No one wanted to accept HOW & WHY Avaya won business and kept business. And WHO the clients and partners trusted.
It's a runaway train now.