FYI: Just saw that a monitoring program called Nexthink Collector was installed on my work computer as well as all of my colleagues. I’m sure it’s there for our benefit and not any nefarious purposes. /S
5 replies (most recent on top)
Is Sapience and Nexthink Collector used to spy on employees to check up if they are working or not?
ChatGPT said:
Sapience and Nexthink Collector are workplace analytics tools primarily designed for productivity monitoring, IT asset management, and digital experience monitoring. However, whether they are used for employee surveillance depends on how an organization configures and implements them.
Sapience
Purpose: Marketed as a workforce analytics tool, Sapience gathers data on employee activities to provide insights into productivity, work patterns, and time spent on different tasks.
Potential for Surveillance: It can track application usage, time spent on various tasks, and generate reports. If configured strictly, it can be used to monitor employee work habits closely.
Common Uses: Many companies use it for process optimization, identifying inefficiencies, and improving work-life balance rather than outright surveillance.
Nexthink Collector
Purpose: Nexthink focuses on digital experience monitoring (DEM) to improve IT performance by tracking system usage, application performance, and employee digital experiences.
Potential for Surveillance: While it does collect usage data (like which applications are running and network performance), its primary goal is to ensure employees have a seamless IT experience rather than monitoring productivity in a "big brother" way.
Common Uses: IT teams use it to troubleshoot performance issues, reduce system downtime, and optimize application usage.
Bottom Line
If configured with employee privacy in mind, these tools are used for operational efficiency, IT optimization, and workforce productivity insights.
If misused, they can serve as surveillance tools that track employees’ work habits, time spent on tasks, and even flag “idle time.”
Whether they are being used for surveillance or productivity insights depends on company policy and implementation.
It's amazing how US bank after closing the Bedford location in Cleveland, Ohio and stating we all were not able to be hired with other open positions with the bank, is now experiencing there own KARMA. With a lot of issues with their mortgage division I guess they should have watched how they defam3d the staff at the Bedford location who has kept the bank above water each and every time. And how we found out we were losing our jobs was a HORRIBLE experience coming from the President. Not even acknowledge our help and or support in keeping US Bank together for all the years employees worked for them. Even treated some of the employees as if we were stealing from them. During the time away from US Bank they have experienced a lot of hardship even issues with mortgages. But, to be expected when they have mistreated their employees at the Bedford location for years. Sorry those are still with this bank is having another hardship at least you all was told by an professional who truly cared for the staff versa how we were told at the Bedford Ohio location. Wish you all the best..
It’s been on all USB computers for at least the last three years now. It doesn’t track like Sapience or those types of invasive programs.
Can I turn it off?
It's for understanding user experience.
Read here: https://docs.nexthink.com/platform/getting-started/planning-your-installation/collector-overview