Malware has shut dow Intrado since Thursday and no eta on when will be back to normal business. Data gone?
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Televox still having issues related to this, incident history is here:
https://west.statuspage.io/incidents/f9lmpjm62z9g
Impact still occurring from this. Many told not to speak to anyone about it or else! The vendor impacted doesn’t want any platform users to find out, would impact integrity.
911 WAS NOT AFFECTED.
https://www.modernhealthcare.com/care-delivery/intrado-service-outage-shuts-down-988-mental-health-hotline
Couldn’t happen to a shittier company. Good.
On top of it a clown from Gujarat is running circus kinda townhall with big talks thinking he's the best in fixing 🤣
Oh man, epic if true. I remember the infrastructure in most of that place was held together with duct tape and shoe string.
It was only a matter of time for something like this to occur. The brain drain at West started years ago and the Apollo purchase made it even worse. Those currently in charge have absolutely no clue what they are doing, and the people that could have propped them up and hid their incompetence are long gone. The customers are left with this debacle.....