Thread regarding Avaya layoffs

Engage will be a Middle East Takeover.
Despite having their own events.
Good luck trying to Scale business processes in Dubai to US Government and Regulatory Clients! You will be triggering a faster mass exodus than 2 BKs <6 year can inspire!

Don't worry. With Apollo and Brigade, they will have plenty of people to plug on play and "act" the part of a client/partner. It's al an "Act" anyway

Dubai's land grab of Avaya is beyond logical and borderline criminal.
It's what created the beginning of the end

Ah. That makes sense.

However, I trust Avaya 'guarentees" a minimum and has to cover the costs for that group

The feedback on “Galway” is bizarre. The engineering team is organized in “value streams” primarily managed from the United States and lead by several GVPs also outside Galway. The chief or is it head product management leader is in Dubai. The engineering and product management teams irrespective of where they are located are units of production dictated to by same executives. It was same with previous leadership. People are simply not empowered to do their job. Any possibility of innovation is disrupted by the culture. Meanwhile several major competitors hire former Avaya employees who were laid off. (This is the layoff site after all!) . I hope the good people left in Avaya irrespective of where they are located the can innovate for customers without too much disruption by their leaders!

Are the comic book characters back? Thought we were done with that chapter.

IAUG evolving to be more relevant to today's market is important as a stand alone.
But with the Avaya lagacy, it is critical.

KT Fan Fiction!

After years of hiding to protect my contact center team, we are finally now reporting into the CIOs office (as of 9 mos ago). And when I asked my CIO if I could attend Engage, he belted out a physical response so filled with angush I didn't know if he was laughing, crying or experiencing a cardiac event.

I then emailed him the details and my explanation.
Details
Includes access to all the main stage keynotes, breakout sessions, solutions expo, meals and all networking events (including opening reception, expo receptions, and closing party). Does not include hotel accommodations
$1,850.00
Just below that pricing is
International Pricing
$1400.00 Yup.

My Explanation

• -- To see if I could hold up the business case to retain Avaya post 2nd bankruptcy in 6 years. To identify a bridge strategy that gives our organization the ability to drive greater ROI from the existing infrastructure and give this innovation without disruption an open mind.

He then began to explain the how and why my group now reports into him how Avaya has milked the contact center space for way too many years. How they shoud be offering the information that I am seeking for free and come to us with it. How desperate Avaya is to entice the traditional old crew of contact centrer people to try to relive the good 'ol days. He showed me the pricing and structure of general tech vendors events. He reminded me how Avaya kept touting Cloud last summer when we requested cloud pricing. Yet they would never give us a proposal. At first we believed our partner was withholding a quote. The Avaya people showed up and scoffed at the suggestion that anything was wrong at Avaya. Literally denounced the idea that Avaya may file for bankruptcy. We kept pressing for the cloud pricing. It was ALL CLOUD. ONE CLOUD. And a whole lot of experience gobbly go-k. Yet our EXPERIENCE was -- Avaya badged employees showed up for song and dance. Yet were nowhere to be found when we demanded cloud pricing. In fact. Our CIO complained about it to a CIO networking group he is part of and another CIO suggested he speak to an ex employee who was vocal about Avayas misgivings and whom this other CIO had great respect for. This Ex Avaya employee was kind and offered to get on a call with my team. They taught us what words to use to insist on an answer. Avaya still refused to face us, the customer. They simply FINALLY admitted to the partner that the cloud product was still 6 months out which is why we couldn't get any pricing.

My CIO also pulled up some analyst interviews and stories where Avaya makes a bold declaration that AVAYA INTERNATIONAL was NOT PART OF CHAPTER 11 so he wanted to know why the HE-L Avaya is hosting some sort of vacation junket for international attendees for a more discounted price than for the North American/Mexico atendees, when in fact it is the US and border country clients who are the ones who have to DEFEND Avaya Every Single Day because of the very public bait-and-switch bankruptcy. ??????????

Then pulled me in and he began dialing other CIO friends in our industry whom he knew had a "version" of Avaya. Most made the decision to leave Avaya 100% within the next 2-3 years and are operating the core basics until the new vendor is full rolling. Some have decided to hold off on a final decision, but not because they want to give Avaya a chance. But because they are interested in what Microsoft may be able to do, especially after Nuance. They say they are just buying time. One told us about this site. And we have spent the last week reading posts going as far back as the fall. It's been interesting to see which posts were foreshadowing to what occurred. Even more interesting to see the gaslighters. The Avaya cheerleaders. Those posts gave us flashbacks to the dog and pony show the Avaya badges gave us last September.

So here we are. I've decided to share so you all know what is really going on. How long term large clients really view Avaya. And ABSOLUTELY NOT was the ultimate answer from my CIO. I can share that the Avaya experience this year has helped me appreciate reporting into the CIO, and vice versa. He now understands why contact center is so challenging and that it's just not us wanting to hold on to the old. It's the messed up vendors!

For full disclosure, we made the decision to not attend during early bird pricing period. I've listed the list pricing. And I send my Avaya emails to a set folder and have not opened any to see if they are currently offering any discounts. I just happened to log in to see what the latest t-t-for-tat was (it's interesting to see the ones who share vs the ones who blanketly defend. The truth lies somewhere in between) and I saw this post and thought you all may appreciate a Day-in-the-Life explantion as to why clients are not registering. Also, I would vote to end IAUG. It is dead.

Avaya is only in Galway because Labour is cheap, cheaper than India, pay peanuts, you get monkeys, 🙄 there is no management structure there, no reporting lines, it's a sh$t show, a few overpaid long term heads that spoof spin to college intake students every year..

You are so right, and the funny thing is, the Galway Team believe in their hype. Their management should take a long hard look at the failures and bad outcomes and be slightly more humble, not that will ever happen with their over-inflated egos.

The Galway crew are beyond sanctimonious. They never built anything that actually worked and are a MAIN reason Avaya landed in the spot it did.

Someone needs to represent the A in AI

So Galway Engineers are the Over in Over engineering?

For all the talk about KK...the biggest self-promoters who never delivered ***all are the Galway crew.

@1wzb+1mBiyCvw there is no talent in Galway. It's partly their fault we are in the mess we are. Over engineered rubbish.

Hackathon is excellent 💡 idea. Limit it to DevConnect and clients. Fly in some talent from Galway and get it rolling!

All that's in this thread is very true. However it would require self awareness and the abiity to pivot based on data -- 2 skills Avaya leaders decidedly avoid practicing.

They will proceed even if it is a loss. They will offer free trips to key customers to balance out the ratio of Employees/Partners: Clients/Venders.

After all, they are newly minted as 'private', which means they can say whatever they want about Avayas size of the base, revenues and cash flows. They will not miss the opportunity & freedom to shove the BS down the throats of anyone who will listen (Not that being public, or even being caught in the lies prevented them from still spinning lies).

#TimeforNEWAvayaUsersStrategy
To embody "Innovation without Disruption", they must ki-l off IAUG.
IAUG is old and tired. It's how things USED to be. To ki-ling off would be "Innovation". To drive the "without disruption" would be to invest in a custom dynamic social platform and create this generations IAUG. Enable all clients and partners to truly "Engage" in real time. Presently, members have to attend an event or sign into a Webinar in which they are 'Spoken To'. These events are a grat expense and totally ineffective. All they are is a club of people to get together and relive the good ol days.
What is Avaya afraid of?
Why not have a membership group where all Vendor/Partner sponsors can have full access to what clients post. Live engagement. Real time troubleshooting. Maybe once a year have a superusers event. Regional and regular hackathons as you suggest.
But IAUG as we know it has been dead for years. Honestly, if IAUG was effective, Avaya never would have imploded. The users had no impact and that is a problem. The IAUG members just played along. That is wrong. What is Avaya afraid of? Have a membership only platform that is has live and engaged communication and unfiltered sharing. The sponsor partners would finally get their value out of supporting Avaya. Clients can solve problems. And Avaya can finally move the needle and actually innovate.

I Vote for
#4 (IAUG Jazz Funeral)
#2 (Partner/Client Hackathon) -- create teams of partners and clients and FIX what has been on the list to FIX for years. This would be a huge gift to Avaya. Talk about the best client retention strategy.