Thread regarding Sabre Holdings layoffs

If customers are complaining about support

Why was the support team heavily impacted and what are the expectations? There’s no L1 for a lot of products, L2 can sometimes hardly keep up the best thing to do is to reduce the head count there? Can anyone explain?

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Post ID: @OP+1mFn4aHQ

3 replies (most recent on top)

I heard they may outsource some of CARE, especially L1. Not sure if it’s true but nothing surprises me now.

Post ID: @voo+1mFn4aHQ

Maybe there will not be a need to provide support in the future? Why else shed the people who know how to support your products..

Post ID: @tcr+1mFn4aHQ

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