I’m curious if you guys have someone doing go backs that are the returns at AYS?? Like that is their only job, to do go backs from AYS. We are completely overwhelmed with all the returns and can’t always do the go backs so we get backed up. I have always wanted to have someone who does that but Macy’s just doesn’t understand it. Very frustrating.
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Our go backs are so bad,it's a fire hazard in stockroom & fitting rooms & emergency exits!
It's the same at my store, and we're a growth store.
Basically we do our best. Sometimes someone is on their own while the others do go-backs. Other times, our OOM will shift the schedule a little bit so one of the openers can come in at 8 or 9 and bust some of it out.
But yeah, it can get backed up real quick- especially if even one person in AYS calls out.
Is that why the sales racks are always a shameful mess of mixed sizes instead of being organized so you can actually shop? I stopped going to Macy's for that reason. What a disgusting mess!