1 of the worst things at USAA has been the change from great military leaders to failed bank leaders and people who leave every 2 years after outsourcing.
I do love USAA and I was thinking of sticking with it until those “leaders” leave, but unsure if they’d actually leave. It’s probably a very cushy gig for them.
There’s also not as much of a RTO pushback that I thought there would be - Amazon and other areas are resisting, but after listening to those leaders speak, most employees stopped complaining about RTO, so that’s probably there to stay.