LOL... Quality insight from guy who has never worked in a customer buy-side capacity!
“..A global leader with 100,000 agents spread across all geographies can’t just rip out and replace. They have to keep running day and night. It’s a strategic risk that they can’t take. Instead, the Avaya philosophy is to help large organizations innovate without disruption.” - Steve Joyner, Avaya VP UK & Ireland.
Wondering how many of Steve's UK/Ire customers with 100K global seats have been transformed in the past 2-3 Yrs with the over-the-top approach?