Rumor is IS team is being let go. T/F?
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It sounds like you are confused as to roles and responsibilities. The IS team is/was in place to help with customer on-boarding, integration training, and troubleshooting accordingly. They help to a point where the issues then fall beyond their capabilities.
'Issues' in general are for technical support- Pearson can certainly do better here.
There are terrible reps. There are terrible AMs. There are fantastic reps and fantastic AMs.
Far more the challenges are when it’s the person not performing up to the role not the role itself
I heard they put the AMs in a virtual room— then the fu--ing VP went on and on for 10 minutes about changes and excitement with the changes….to only then at the end tell them all they don’t have a job. Talk about the wrong stuff in terms of EQ or awareness!
Maybe they wanted to get them all pumped up for the new positions that are all a salary grade LOWER then what they make now.
THAT is Pearson’s culture folks.
Why would AM’s do any of things you mentioned? Thats the reps job. Plus, a lot of AM’s will jump in and assist the sales rep but it’s not the AM’s Job to onboard, they’re not even faculty facing. The account manger is there to manage the account, the relationship, IA/EA, solutioning; you get the idea.
AM’s spend a lot of time chasing down Sales Reps. They do a better job managing the reps than the DM’s.
Agree that not all account managers are helpful at all. The reps are involved in the lion share of onboarding questions, problem solving and set up.
The fact that half of the IA account management team got let go is mind blowing. They’ll quickly see just how much the AIMs did to support the sales team.
That should say without the account managers.
They cut 18 account mangers. What a d-mb move. The sales reps can’t survive with the account managers, ia and ea programs are going to suffer. D-mb move Pearson, letting go of some of your best employees that actually make a difference.
You mean the integration specialist that hardly help any customers with issues? Don’t worry the reps are very used to being support specialists and Pearson customers expect cr-p support from the company.