Thread regarding Verizon Wireless layoffs

There’s no integrity in the stores it has become a slamming pit to get new lines, because that’s the only way to get 80%+ to quota to avoid a pip that hangs over your head for 3mos . The reps tell renewals to do it online or thru telesales. It’s the company’s fault on what’s happening in the stores, it’s false growth with math manipulation with better phone deals for new lines. The difference between revenue made between new lines and renewals is 5 times. Customer retention lol! That’s means if your revenue goal for the month is $6000 , you would have to do 3,000 renewals to hit your revenue( if you didn’t have any phone adds that month) The company should change the payout for renewals , if not the turnover rate will be a revolving door

Integrity does not exist with 2nd Numbers

I have heard my peers tell customers that phones are hackable if Imei2 is open

It's unfortunate that every frontline sales person in the corporate stores does not read
and participate in this website. I believe they would open their eyes on how they are being bamboozled and taken advantage of under undue duress every month. It's incredible how the Sms and the ast mgrs don't do much if anything to help out with the sales. Isn't it interesting that the stores achieve +80% to quota while a couple of different reps don't achieve 80%?

How can a company have any integrity when the commission structure has gone from behavioral(ast mgr observing that the reps are sales compliant)to revenue attainment( ast mgrs playing games on their phones or hiding in the back) within3 short years. This with the quota revenue being artificially high for the store volumeof customers and being arbitrary for different months.Because of this I am trying to get out before December and the exaggerated goals for that month,for example last December 60+ gross adds ($800 commission) in the real world of any business yhat shows no integrity by the company for the frontline.

How about “Outsourcing” SM jobs since Pinos are doing everything else & making GMs do all the work and that TOO “With NO Keyholders” at all. After all its wayyy too much extra work with no extra pay, I don’t understand how come people chose to do become one. The company already gave them “OUR” part of the raise so let that be justified, hence DO UR 8, HIT THE GATE, let them be and feel miserable. After all somebody has to feel the pinch & burn right?? Let them be these highly corrupt GMs & SMs. Let that sink in!!

This is the result of outsourcing 1.Customer Care jobs ( which vzw did last year), 2. Fraud Prevention Teams/ Tech Support, 3. Channel Support Teams, bottom line all the good work and service which we used to provide are all done from “Peelipeenes”. If the CEO ain’t got no shame why should all of us do, shall we not plan our, At Least “Bronze” parachutes if the CEO is preparing “HIS” Golden one??

It's unfortunate that this company shows no integrity in their commission requirements. The payout for a renewal is 5 times lower than a new line. They talk a " good game" about customer retention, but the "payout " for a renewal makes it un motivational for the rep. At this point, 2 reps (out of 9) are at 50% the rest are below with 1 rep only having 3 phone adds for the month. The store volume during the week in non existent and in the afternoons you'll have reps " cold calling " the other's staring at the fron door hoping a 5 line port walks in while most of the time it's a whining customer for a phone renewal . Yes the quota is too high in this saturated market. The powers that be have to looking for lower levels of staffing thru this new commission structure.

Well said. Reps are burned out even before iPhone launch due to the pips hanging over their heads along with the micromanaging.
I'd wager the turn over would be much higher if the job market wasn't as craptastic as it is.