It’s only business and we need to keep businesses healthy by reducing any unnecessary costs. Outsourcing to qualified and properly educated resources, outside the United States, is the only option they have. Please be kind to your colleagues overseas as they are only taking what they are being given.
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This is why America is hurting. Large corps are more willing to pump up their stock than to keep the American economy moving. Its not the Democrats fault, its the 1%. Leadership cant have their grants & options decrease in value, even if it means sending American $$$$ offshore. Shame on all of you.
You get what you pay for. I’ve noticed as a customer when I was on the phone for an entire hour and a half trying to explain exactly what was going on 100 different ways. I finally figured it out.
Globalisation has destroyed America while third world countries are reaping all the benefits. Thank you stupid Americans!
You’re expendable, just get over it. Comcast needs you like a hole in the head.
“management knows better than some clown in a super low skill job” might be the worst take I have seen. Without all those “clowns” doing the work nothing would get done. Maybe they should look at cutting the excess layers of senior management and HR - the amount of redundancy in those groups in a bureaucracy like Comcast is amazing. How many “strategic” teams and consultants do they need to bring in to realize offshoring is cheaper but also a horrible customer and employee experience. You will see the tide turn eventually and those execs will be long gone with golden parachutes, then the cycle will start again with trying to clean the mess they made up.
You can downvote all you want but at least management knows better than some clown in a super low skill job.
I agree with this wholeheartedly. Paying Americans for the same work they can be done for less is ridiculous and makes no financial sense. Comcast should follow Altice and contract everything, including techs.
“Unnecessary costs” = Comcast does not want to pay a decent living wage and benefits. Period. Customers rates keep increasing, the move to Off Shore is not to maintain top notch customer service it is to save money by paying 75% less to a group of people that will happily accept it. Minimal if any exposure to labor laws, LOA’s, and all of the other state and federal requirements they have to follow if employing in the USA.
It is silly to call US employees “unnecessary” costs. If they continue to outsource and the quality of service goes back to where it was 8 years ago, the business will continue to lose customers. They also should be slashing prices with all these costs they are “saving” by offshoring. I haven’t seen any price reductions to customers or businesses, so customers should continue to use their leverage and shop around for a better deal. The employees don’t have any responsibility or owe the company anything - their job is to meet their goals - and if the offshoring makes it more difficult to do their job they should be voicing concerns to their leadership or have their goals adjusted for the time wasted going through channels that aren’t up to par with what they previously dealt with.