Let's see how O does when all of their poorly paid support engineers are out.
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Too late. OCI.
Not for long. Oracle moves to Amazon model where engineers will support production without a middle man.
Excellent, this should increase shareholder value.
“Why DevOps exists?”
Eventually, the Amazon model where engineers will support production without a middle man, will the industry norm; because every is trying to squeeze any expenses;
In addition, this Amazon model will be done remotely from cheaper countries like India, Mexico etc
Why does CX Devops exist ?
Not for long. Oracle moves to Amazon model where engineers will support production without a middle man.
The only obstacles are:
- SOC certifications and such, which requires separation of people who commits code and can access deployments/data on production. Oracle will just abandon those certifications, it's not worth it, as those are not mandatory for government realms and such.
- Timezones, usually covered by IDC and US which got no labor protection laws and are forced to work outside business hours and do weekend and public holidays.
BTW CX Devops folks do less meaningful work than customer support and get paid engineer salaries.
He's not wrong.
Why does CX Devops exist ?
We get logs for the engineers. We do all the dirty work that no one else wants to do. Imagine doing the same task doing day in and day out and not losing your mental balance. Engineers have access to get the logs but they prefer we do since it gives them an excuse to play with issues a little longer. In a way, we stop engineers from over working and getting burned out and reduce attrition.
Developers are now doing production support. Why does CX Devops exist ? To give architectural guidance to developers to write better code ? How many such redundant support teams exist ?
“ ha, software engineer in CX Fusion here. we are being trained and forced to do production support for our project to specifically cut out all support engineers.” it’s called devOps so you don’t put po-p software over the wall and wash you hands of it. It’s how real cloud devs works I. The real world not your monolith mindsets. May be then you will learn how to scale, instrument your code, test and understand the impact of your own sc--w ups. Just grow up and be a real engineer.
"Let's see how O does when all of their poorly paid support engineers are out. "
No biggie. Just replace them with AI. Problem solved!
Oh yeah, "unionizing" is the solution. That's one way to guarantee you're on the next RIF list. Oracle will just bring in another Indian H1B to take your place.
just leave. I had buddies that were stuck in support for like decades. Oracle is not here to grow your career...just to grow their numbers and their "footprint" haha.
They think they're stuck. This is because of the Oracle Doormat Principle
Will the software engineers get paid the like support engineers?
Obviously not. I am IC5, so I do architecture work, principal engineer and now on-call and production support as well. If Oracle wants to spend their senior dev resources like that - they can be my guest. For me personally, it's much easier job, and it kinda benefits to design and development as well, as I can see where there are main pain points from live usage more directly.
just leave. I had buddies that were stuck in support for like decades. Oracle is not here to grow your career...just to grow their numbers and their "footprint" haha. Compared to AWS, Azure, Adobe, Oracle is bird droppings.
@3gjb+1uPQRYaB It doesn't make sense to pay them less if they are also developing. But follow Amazon and pay them what they are getting paid now.
Will the software engineers get paid the like support engineers?
Ask the software engineers to do on call and support, like Amazon.
ha, software engineer in CX Fusion here. we are being trained and forced to do production support for our project to specifically cut out all support engineers. so, they will lay you off long turn.
Raises for ChatGPT customer support agents ? Cool idea. Do humans still do customer support.
That's because they claim to have a merit-based consideration for raises and bonuses, but it's really zero-sum. Weird how a company that can afford 580 million in stock buybacks can't seem to fund their salary pools enough to ensure all employees get an annual raise.
I doubt that it could work. Most are more likely to put a kn--e in another’s back than join hands.