With all of the recent tech layoffs. How long are customers going to be willing to wait for service? Some of these customers have guaranteed 2 to 4 hour response time. How can Ricoh sell that if they cannot support it? The aged workforce, the type of people that know how to work not the new generation will all be phasing out soon. What are they going to do for staffing because they definitely are not hiring they just keep on firing.
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Xerox technician here. We are in the same situation with response times for service. Layoffs, minimal techs, company decisions that a child could have made, and just watching top brass get their payouts. Just wanted to see how the other side is doing. Looks like it's the same.
Ricoh has to own their own mistakes, true.
Their big mistake was hooking up with IKON.
IKON??? Who is still babbling on about that? Brodigan was Ricoh then the Japanese took over.
IKON has been gone for decade. Ricoh owns the problems it created. The reality is the only thing senior management is concerned about is how big there bonus will be. They will jettison as many techs as necessary to make it happen. They don't care about next year. They are only concerned about raiding the treasury this year.
Exactly why IKON is dragging Ricoh down, numbers, numbers,numbers.
Scammer techs putting up big phony numbers, doing little to no actual work.
Too many statiticians and not enough technicians.
Exactly why IKON was sold!!
Amen