Today we chase whatever trend is driving the news cycle. We are not chasing the customer’s needs. We are no their trusted partner/friend. We have no Sales/Marketing team embedded with customers or prospects. No one working with a customer/prospect developing and presenting a suite of solutions tailored to their needs.
Service farmed out to a third party. No tips or issues gleamed from what usually is a frontline relationship.
I said this when the decision was made to move to the cloud, “Teradata’s days are numbered”. Until then annual Layoffs will be the only way to satisfy Wall Street. There was a time the goal was to satisfy the customer but those days are long gone.
@ult+1v2R9auz said it perfectly.