Any thoughts on yesterday’s Insurance segment town hall? I especially the associate Kristie’s (spelling ?)best worst day story. What I did find unusual is the multiple references to “disruption” by the Transformation office. Haven’t PTO leaders been trying to transform Humana for like seven years now?
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Not going to lie but I’m very excited for this new leadership. It’s not going to be easy but I think this refresh and their styles are what we need. Of course disruptions will face backlash but isn’t that how the best companies made their names that we know today? Amazon, Tesla, Apple… etc?
I did like how they acknowledged new associates, however it was awful timing due to the recents RIFs. It’s going to be a learning journey but excited to be a part of it!