Is it any surprise given the company does not care about consumer products any longer?
https://www.seattletimes.com/seattle-news/centurylink-fined-for-leaving-wa-customers-on-hold-too-long/
3 replies (most recent on top)
Not surprised at all. After all one can fudge, game ,cheat, and cream metrics to make them look stellar without doing one thing for a customer...
Is it the customers affected by all the stoken cable
Meh, pennies on the dollar. Big business has found their way around these toothless, un accountable, state regulations. As in, it is cheaper to pay the fines than to pay for employees! This should give a distinct indication of what these AI promoters want to do with it in the near future. Customer service is not the focus!