How can this bank justify cutting important jobs. We have had the same person doing our banking for 15 years... we have a business, we have a mtg. with this bank & they cut this person's job... makes no sense... we will be changing banks... you're going out to sea Scotiabank with no life preserver... stop justifying your gross profits & your overpaid CEO's... cutting jobs in small towns is just pure greed... shame on this bank that we have dealt with all our lives..
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I'm switching to a credit union! All the corporate greed to satisfy stock holders! They take the profits, destroy lives, frustrate their customers... just to line their pockets and put more stress on the unemployment line....NOT WITH MY PARTICIPATION!
Wow did you got the nail on the head! The sad part is Mr Porter and his followers do not understand. In the smaller communities it will take literally years to get all the customers replace that they are loosing by this Absurd Decision. People do not forget this lack of taking their business into consideration or the betrayal to their longtime staff. The saddest thing about betrayal is it never comes from your enemies it comes from those you trust most....
I agree. In Toronto, Scotiabank spent the last five years building great relationships with us in payment solutions, cash management, commercial lending -- we were well taken care of by great people. But today the bank call centre stops our payments to vendors and says we need approval from our relationship manager to proceed. So we try to contact our relationship manager, but we can't get hold of him or anyone else we used to deal with. I find out by searching social media that they've all been gone for months -- and no one from Scotiabank told us or even replaced them! Fortunately, I was able to reach someone in the bank who we used to deal with who hasn't been let go or forced out the door; he's in a different area of the bank but agreed to try to help. Wow. We've been banking with Scotiabank for our multi-million dollar business for over 25 years and this is how we get treated? What a shock! Fintech? Give me a break. How about customer service? When a robot or a computer or an anonymous call centre can build a relationship with a commercial business client, then maybe we can talk Fintech. Until then, I'm sad to say that we need to seriously consider a new bank -- or maybe a credit union who might actually understand that commercial banking is a relationship business, not like a retail-like, residential-mortgage-based take-a-number login and call the call centre business. Maybe Scotia should spend less time and money having third parties survey me by phone about online banking and more time investigating what business banking customers want from a bank.
It is not only in Atlantic Canada. But all over. The Boards mentality has changed with the new CEO. I hope it backfires