Don't believe the bullshit Avid tells you about their new support center in the Philippines having 7 years of Media Composer experience
A minimum of 3 years industrial experience either in a music/video engineering as Technical Support/Product specialist, or in an operational capacity.
For the above, can substitute Audio Engineering degree, Video Engineering or Music/Notation degree as appropriate.
Excellent written and verbal communication skills in the English language.
Ability to work to tight deadlines and with minimum supervision.
Must be diplomatic, presentable and able to represent the company at all times whilst satisfying the customer requirements.
Must be a good team member with both adaptability and flexibility.
Initiative, good judgment and self-motivated
Strong organizational skills
Ability to adapt to change and work under pressure.
Experience working with client-server applications and solutions.
Excellent knowledge of Apple OSX and Microsoft Windows operation systems.
Call Center Experience a plus