Thread regarding Bose layoffs

Bose when I bought my v35 home theater system and Bose today after not calling the, for several years

Bought v35 some years ago. Called several times with questions on set up and later when I added outdoor speakers. Tech guys were great and made it very clear how to install devices I had bought. Fast forward today with some new questions on my system that is several years old. Tech support no where near the guys I used to talk to several years ago. Hard to understand and hard to relay my questions in such a way that the tech guys ( and gals) understand what I am saying. When you think the tech folks understand, they come back with very unclear ideas and instructions on what the best course of action is for what I want to do. It would be nice to call the folks again in (where I believe they were located) Massachusetts . Much better experience yeats ago!!

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Post ID: @OP+KRN0ZAz

2 replies (most recent on top)

When you call us you talk to some random guy in Asia who knows nothing about the product.

The company made a decision to save money, not to help you the consumer.


Post ID: @4zepe+KRN0ZAz

Bose laid off all the US based tech support and outsourced to a company in the Phillipines

Post ID: @1ufql+KRN0ZAz

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