It takes a couple of months to train them, and then the higher paid agents will be shown the exit door. The current pay really isn't super high, as they'd have you believe. So I'm sure they'll get great quality people at an even lower rate, right?
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If U*** members were to stake out Greeley's parking lot (and I imagine any other TT site, too), they'd freak at the type of humanity that sees their financial information.
TeleTech already is full of interesting (I'm being kind) people. I'd hate to imagine the results with lower wages. :(