Unum has plans to outsource thousands of employees from all areas of the company and move their jobs 'offshore'. They will be laying people off in small batches over the next couple of years to avoid press and mandatory state reporting. Shame on you CEO!
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Billing is the next department at Unum to be hit. They are currently in the process of training people in India which they refer to as our “EXL” partners. Management is being very vague as to how many people in the United States currently doing the same job will be as they call it “impacted”
Does anyone know why WB left Unum?
The outsourcing continues 3 years later. Many very qualified and experienced Information Technology professionals have lost their jobs to contractors from TCS and Cognizant. The number of new hire contractors increases daily, mostly offshore, but there are many on-shore as well. Business knowledge cannot be replicated in a 'knowledgebase article', which is the 'script' that offshore follows when attempting to resolve issues that occur within applications. Unum is placing it's future at considerable risk by this continued outsourcing and loss of intellectual property of very smart people. But, I suppose the leaders of the IT organization will move right along with their huge compensation packages from Unum whether they succeed or fail. I see NO comparison between the complexity of the Information Technology requirements of an Insurance company vs a garbage collection company. What was the board and CEO of Unum thinking? The last 3 CIOs have been a disaster for IT. Maybe the company needs a new CEO and board of directors.
They attempted to outsource in benefits as a “supplemental employment” option to help with the current staffing situation but like all other attempts...it failed! Throughout the whole process they have stated that the would not be outsourcing any role that had direct interaction with the customer (in an attempt to keep the customers in the dark about the information being sent to India) however they have confirmed they will be outsourcing roles within service ops! Again they are claiming this is a supplemental staffing solution to help with the staffing issue.
Several more people let go this month. How many is it? People being threatened with loss of benefits if they talk about it.
This has been happening for some time and is a partial response to the old infrastructure Unum has in place. It is difficult to find IT talent willing to work on older mainframe systems. The bell curve rating is also true and can feel harsh. The goal may be to replicate a more competitive environment like the one you might find in a place like India where jobs do not pay as well.
The calculated plan is not only in place, but being refined. If they believe they are doing the 'right thing for the company', then why take such pains to hide it? Plenty of replacement training going on here in SC. Is Benefits next on the hit list?
Unum hires and promotes employees who outsource other employees. They then have the nerve to crow about their financial success to the media and congratulate those who were promoted as the former employees file past and out the door. It is detestable.
There is a new job posting out there for this about outsourcing.
Director, external partnerships position posted on linked in for Unum
Unum outsources IT to HCL and Cognizant and yet has the gall to sponsor these "Tech Nights"
An internet search on Unum returns many results, one of which is titled "Employees and Families|Financial Protection". Apparently this sort of 'true concern' does not apply to it's own employees as they are about to be outsourced in greater and greater numbers. This unabashed hypocrisy is repugnant and truly speaks to the arrogant mindset of the current leadership.
If you somehow get a job with Unum, you can count on worrying about being outsourced at any time, having your performance reviews forced to fit the Bell Curve average despite the truth of your accomplishments and work in what they call the AGILE environment. To learn what the Bell Curve is and what this AGILE environment looks like, check out the links at the end of this post. This "AGILE" environment is extremely distracting as it is noisy and every little movement around you catches your eye. Why they think this is a good idea, given the vital privacy concerns around their customer's personal and medical data, is beyond comprehending.
The AGILE environment:
The Bell Curve:
I am glad to see that other employees have found this thread. I have no idea what the end-game plan is, but it is not going to have a good ending. Unum has some very bright and engaged employees who are being de-valued through job elimination and outsourcing to foreign companies. Why can't American companies focus on hiring Americans? Follow me on Twitter @jgavel8
Reading this: ( http://www.unumgroup.com/Careers ), leaves one feeling outraged and nauseous in light of their recent outsourcing with plans to layoff even greater numbers soon. Unum's cadre have adopted a mercenary business approach with profit being the only objective. How does Unum, with its largest customer base by far being American businesses, and specifically their employees, care so little for its own employees and the communities they allegedly support? They go on and on about supporting their local communities and yet they are pulling the rug right out from under them.
Guys, careful with names here, read the site rules. They have a no naming names policy, admins can remove your posts and block your IP. Don't know if that applies to c-suits, but I would stay out of it, just in case.
I just found this website and thank you for doing this. I recently lost my job to what Unum is calling External Partnering, which is just their code word for outsourcing. Upper level leadership has been going to "offsite" meetings about outsourcing for many months. This Bagley person created and staffed a brand new department just for external partner relations. Would you go to these lengths if you were only going to outsource a few employees?
Unum hired William Bagley a few years ago to run the vendor management area. He promised $100 million in savings upon arrival. He is now the Chief Supply Officer. As for his plans to save the company $100 million, nobody tracks the savings. His newest plan is to outsource thousands of employees. IT has undergone outsourcing over the past many years, and recently Unum's Finance department was outsourced to EXL (http://www.exlservice.com). The IT department under the leadership of Kate Miller (CIO) is trying to figure out who to work with to outsource the IT Operations. Unum has gone down this road before on more than one occasion creating huge cost over-runs and poor service resulting in the outsourced services being brought back in-house each time. This activity is being executed in small actions to avoid the reporting requirements by state and federal governments.
It is true. Unum's plan to outsource is incredibly larger than they are admitting to the news media. Not just 300-350 jobs. It will be measured in the thousands and will not just impact families but so large that entire communities will feel it, especially at their bigger office locations like Portland, ME and Chattanooga, TN and Columbia, SC and Worcester, MA.