Thread regarding AT&T layoffs

In-Home Experts / Legal Issue of Home Soliciting

Any idea how at&t is skirting the legal means of this new practice. The Reps are told they are not to say they are there to sell and their "in" initially is to say they are there to help them with their directv. In reality, they are really there to try and convert non-at&t customers (wireless) over.

Thoughts?

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Post ID: @OP+OAtc3uz

16 replies (most recent on top)

You can not come into someone’s home telling them phones are free if you join our service and then start charging them for the phones as well. That’s fraud. I’m getting a lawyer against the home expert for coming into my home and lieing to me and my family about the prices he promised us and now disappeared and won’t answer calls or texts even emails. You can’t reel people in by saying this and that is free when it’s really not and you’re just lieing to get them to sign up and make your commission. That’s fraud and invalid business. You’re advertising prices that are not even true.

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Post ID: @hbjts+OAtc3uz

How many other companies fill mailboxes with dry hump advertising? For that matter, offer these kinds of conveniences in home?

I was with Verizon for 18 years, no one ever offered to come to my home, move all my stuff, and give me their number for direct connect calls.

It's a shame some people feel like they got worked over, but my understanding is that the same thing can happen in a store, we just have some place to tell about it.

The guy that visited me told me it was an option, and it sounded pretty darn good. Turned out to be just what he said.

Thanks At&t for making it easy.

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Post ID: @gPjmr+OAtc3uz

@fmojn+OAtc3uz You aren’t needed to help “educate” customers on their services being installed. You just get in the way and make the process difficult when trying to pressure customers into cellular sales. A total scam position that puts a bad taste in the customers mouth.

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Post ID: @g0kef+OAtc3uz

it is 100 percent not needed visit, I was there to get my way in the door, with the sole purpose of getting sales, and the proof of this, is that we did not visit customers who already had AT&T phones. Its a total scam to get sales from people who never had any intention of ever switching, getting them right in their homes

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Post ID: @g0nxp+OAtc3uz

I AM an ATT employee and opinions expressed are my own:
As an “In Home Expert” myself, I can speak to this. This position has a dual purpose. To help educate existing DIRECTV/Internet/UVerse customers on their services and be there to help answer their questions. Then, to introduce wireless service as an option ONLY once you have their permission to talk about it. Unfortunately, I have heard of many IHEs that create a bad reputation for our department by putting the sale first and not following through with their promises. This is unfortunate since many of my peers are good, honest people that really do want the best for their customers and will actually follow through with their promises. Sadly, these employees are never talked about online, only the bad ones 😕 ATT Continuously replaces these “bad” employees.

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Post ID: @fmojn+OAtc3uz

I had an in home rep come to my home. He offered me all my phones will be free, and my monthly service for the 3 lines including the insurance would be $135 a month. He also said I would get my Galaxy Buds for free. Tommy Bryant was the one that lied about everything. I need to switch back to TMOBILE.

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Post ID: @ePyno+OAtc3uz

Terrible. The only word for our experience with Mr. Hayes. Dishonest. Unresponsive to my texts. Sad state of affairs for a company to come to this way of doing business.

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Post ID: @dMgdg+OAtc3uz

As someone who was in this role close to a year, I can tell you there are exclusive deals through this channel but it comes at a huge cost if your “expert” has integrity issues. I personally stepped away not because of job performance, rather the “do whatever it takes and we will fix it later” attitude.

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Post ID: @cbeli+OAtc3uz

They sell you lies and ignore your text and calls.

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Post ID: @bamxy+OAtc3uz

Had the rep come by and pick up his equipment and phones within 2 days. A contract can be cancelled within 3 days in Florida. He never returned the phones to AT&T. Now we are in a billing nightmare. Can't get him or anyone from his office on the phone or get AT&T to accept responsibility. This has become a nightmare.

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Post ID: @a0maq+OAtc3uz

As a sales professional I don't think anything is wrong with this practice. In fact, the homeowner is lucky that a company can have someone come to their house and show them ways to consolidate essential services in an attempt to provide more value to the customer in the form of convenience of cost reductions. This practice isn't a problem if the sales person and this is a big if, if the sales person is a PROFESSIONAL. Amateur sales people usually leave a bad taste in customers mouth no matter what company they work for or what they sale. Also to all of you who look down on sales people, think about this, your company cant pay you if they aren't able to sale their products and services.

On another note, as someone studying finance in college, if ATT can cut costs by reducing store front expenses, this means shareholders will receive a boost in portfolio earnings and stock appreciation and customers will not have to deal with such a high increase in services.

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Post ID: @48lwh+OAtc3uz

It’s aftually highly illegal in some states

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Post ID: @2nzau+OAtc3uz

I got duped into doing this and I regret it 100%. I was sold a bunch of lies and now the rep will not respond to my calls or texts. I tried filing a complaint with At&t and it didn't do me any good. At&t is terrible

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Post ID: @1Lanc+OAtc3uz

ATT. The next generation - commission door to door salesmen. Just another Sad reminder of what ATT has become, how many customers will be slammed by this practice.

It's a method to close stores and sell off or lose the monthly cost of a retail store.

Att joins the club of tree services, home Improvement and vacuum salesman

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Post ID: @blpe+OAtc3uz

Forgive me for agreeing with the madness. But doesn't it sound like this needs to happen anyway? I can think of a number of customers who wish I'd show up during the install to kind of keep an eye on ole Billy Ray from DirecTV's fine contract installation service. And if we can sell the customer some wares.. welp.. So be-it.. This may be the next tool in the RSC's arsenal to meet ever growing sales goals. Undoubtedly this is a privilege position.. Can't just give it to anybody.

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Post ID: @2mhq+OAtc3uz

It's a fine line. They will skirt around the issue once the customer inquiries about att services .

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Post ID: @tul+OAtc3uz

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