I was a direct sales rep. Management was of no help to us at all. Their goals were set so high that they were mostly unattainable, it was at the point where all of this was just stupid and futile. All those 'exclusive' packages that direct sales reps were selling are also available from online, store or phone center, the customers knew this and they would laugh at us. It was hard to sell anything.
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Worked at Cox for 6 months, I ended up quitting. The goals are set for failure, micromanage everything you do, I got a horrible kidney infection because I was told using the bathroom was bringing down my daily overall stats! Needless to say, after being hospitalized and put on an attendance write up. I walked out on a Saturday morning and it was the best thing i could have done. Not only for my physical health but my mental health as well....
Many people like it - I was never a big fan... The pay is sub-par. Cox sups micromanage everything you do, to the n-th detail. In my book, Cox went down hill every since they did the downsizing of the company.